Licensed Customer Service Representative (Insurance) - Peoria, IL

Join America's Most Trusted Brand With Over 100 Years Of Service

The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.

Starting hourly wage of $23.00 - $25.50 per hour, based on experience.

We are looking for candidates who:

Required qualifications:

• A current property & casualty insurance license
• Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
• Successful completion of customer service, insurance and membership training within 6 months of hire

Education:

• High school diploma or equivalent

Work experience:

• Provide a high level of customer-focused service
• Service insurance policies and processing applications, renewals, and amendments
• Respond to billing and coverage questions
• Process monetary transactions; taking payments
• Promote the sales of insurance products and services using established guidelines
• Present complex information in a clear and concise manner

Knowledge and skills:

• Analyze member/potential customer insurance needs and determine appropriate levels of coverage
• Prepare appropriate rate quotations
• Organize, plan and promote the sale of ACG insurance and membership products and services
• Perform outbound service calls
• Maintain accurate records
• Insurance terminology
• General insurance regulations
• Underwriting procedures
• Sales regulatory and compliance guidelines
• Insurance systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
• Work effectively in a team environment
• Work independently, with minimal supervision
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Proficient in using Microsoft Office products
• Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
• Perform mathematical calculations to accurately perform monetary transactions
• Work under pressure in a high volume, fast paced customer service environment
• Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services

Work environment:

Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.