People and Culture Operations Specialist

Software Guidance & Assistance, Inc., (SGA), is searching for a People and Culture Operations Specialist for a CONTRACT assignment with one of our premier Consumer Product Goods clients in Aurora , CO .



Responsibilities :


As part of our U.S. People and Culture (P&C) team, this role offers a unique chance to shape employee experiences, support smooth onboarding, manage payroll and time management, administer benefits, and improve HR processes. The P&C Specialist will have a meaningful impact across multiple office locations in the U.S., helping foster a supportive and productive work environment.



General Administration:

• Employee Support Liaison : Serve as first point of contact for employee inquiries and concerns. Provide process and delivery support to P&C business partners. Engaging/escalating to appropriate internal/external teams to solve employee related issues/inquiries as needed.
• Hourly Employee Communication: Specifically for on-site hourly employees who may not have access to computers or mobile devices during work hours, utilize alternative channels such as bulletin boards, shift meetings, or text messaging to ensure important information reaches employees without regular access to email.

Employee Onboarding/Offboarding:

• I-9 & E-verify Processes: Ensure completion of Form I-9 for all new hires, verifying identity and employment eligibility through the E-verify system. This involves collecting and reviewing necessary documentation and resolving any discrepancies.
• New Hire Actions: Initiate and coordinate necessary actions within the Shared Service Center (SSC) to set up new employee records, including payroll, benefits enrollment, and access to company systems.
• New Employee Briefings: Coordinate orientation sessions for new employees, covering topics such as company policies, organizational culture, benefits packages, payroll procedures, and Internal Employee Portal navigation. Address questions and provide resources to help new hires acclimate to their roles and the company.
• Liaison: Serve as a liaison to ensure new hires receive accurate and timely guidance. Schedule personalized meetings between new employees and subject matter experts to provide in-depth information on specific areas, such as benefits, compensation, IT setup, or departmental processes.
• Resignations/Terminations: Process employee separations in collaboration with relevant departments. Communicate termination details to departing employees, including information on benefits continuation and COBRA coverage. Conduct Exit interviews as necessary.

Internal Employee Portal Ticket Management: Initiate, track, and follow up on Internal Employee Portal tickets related to payroll issues reported by employees. Liaise with the Shared Service Center (SSC) to ensure timely resolution and communication of updates to employees.

• Payroll Support: Provide on the ground support and assistance to the Payroll Team on payroll issues, including data entry and system troubleshooting. Collaborate with other departments to resolve payroll-related inquiries and discrepancies.
• Benefits On-site support: Assist employees with navigating the benefits enrollment process, submitting tickets to the Shared Service Center (SSC) regarding benefits-related inquiries, then initiate, track and facilitate resolution of Internal Employee Portal tickets.
• Other Activities: Make necessary arrangement and coordination of company sponsored employee events. Arrange and track learning activities as needed. Support Service Awards inquires based on company guidelines and practices. Administer testing work requirements for specialized union job categories.

Required Skills & Experience:

• Bachelor's degree in Human Resources, Business Administration, or equivalent experience in related field.
• 5+ years of experience in HR operations, with a focus on onboarding, payroll, and benefits administration.
• Proficiency in HRIS systems, preferably SAP, Success Factors HCM or Success Factors EC.
• Strong understanding of employment laws and regulations.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail and a high level of accuracy.
• Strong problem-solving and analytical skills.

By applying for a job with SGA, you agree to allow SGA to process your application for this and future opportunities in accordance with our Privacy Policy. Also, to ensure timely processing, you agree to be contacted by our AI recruiter via email, text, or phone. Message frequency varies and data rates may apply, but you can reply STOP to any SMS message to opt-out of texts and may contact SGA at to opt-out of AI communications. The choice not to engage with AI will not adversely impact your consideration for placement. AI is not used to make any hiring determinations.


SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .


SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.