Customer Service Representative II

Warehouse Customer Service RepresentativeThe Warehouse Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of our customer's inventory. The CSR works directly with the warehouse leadership team, employees and customers.ESSENTIAL RESPONSIBILITIES FOR WAREHOUSE CUSTOMER SERVICEProcess and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)Communicate effectively with transportation, management, co-workers and customers with proper media (phone, email, face-to-face)Manage customer information using Warehouse Management System and Microsoft Office toolsMonitor damaged and/or on-hold product, notify vendors and work with OFRsCollaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomesResearch, resolve and communicate customer, inventory, order and inbounds discrepanciesComplete daily and/or monthly customer reporting documentationAll other duties as assignedMINIMUM QUALIFICATIONSThese may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don't meet every qualification.EDUCATION & EXPERIENCE1 – 2+ years of customer service or related experience preferredHigh School diploma or equivalent education/work experience preferredProficiency in Microsoft Office tools, data entry and internet application experience preferredPrevious experience with Warehouse Management System (AS400) preferredCAPABILITIESAbility to work in a fast-paced, team-oriented environmentExcellent verbal and written communication skillsPatience and adaptabilityConflict resolution and technical proficiencyProblem-solving and time management skillsPHYSICAL & MENTAL REQUIREMENTSWhile performing the duties of this job, the employee requires the ability to:Hear, read and comprehend, write and communicateContinuously sit, type and perform repetitive wrist motionOccasionally stand, walk, bend, squat/kneel, twist/turn or reachFocus (with or without corrective lenses) to see close and distant, along with depth perception capabilitiesThe physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.OUR VALUESPillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.RESPECT | GIVE AND IT WILL BE GIVEN.We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.TRUST | EARNED OVER TIME.We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.TEAM | ACCOMPLISH MORE TOGETHER.We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.OPPORTUNITY | REALIZE YOUR POTENTIAL.We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.EQUAL OPPORTUNITY EMPLOYERODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics. ODW Logistics