Accounts Receivable and Collections Specialist

The expected salary range for this position is based on several factors including market, funding, candidates experience level, skills, schedule, training, relevant degree and related knowledge. Our ranges are developed and published as good faith estimates for the position. Salary Range: $22-29/hour | Office benefit package (Parking/Remote Expenses): $130/Month subject to change RADIAS Health is a nonprofit Mental Health & Substance Use Disorders services organization customizing community based services through the integration of knowledge, compassion, and collaboration. We are committed to being an anti-racist organization, welcoming all people's lived experiences and building on strengths to facilitate recovery. The Accounts Receivable and Collections Specialist will provide critical support in RADIAS Health’s mission by ensuring timely, accurate reimbursement for services. This position is responsible for collections, and reconciliation of accounts across various pay providers including State, County, and 3rd Party providers. This role requires strong technical billing knowledge, attention to detail, and the ability to manage collections in a manner aligned with RADIAS Health’s values of dignity, respect, and person‑centered care. Accounts Receivable and Billing Submit accurate and timely claims for services through RADIAS Health’s HER/Credible system. Monitor accounts receivable aging and actively work unpaid, denied, or underpaid claims Identify and resolve claim denials, rejections, and payment discrepancies Ensure billing compliance with various pay providers Maintain accurate documentation to support audits, payer reviews, and internal controls Collections and Cash Management Post payments, adjustments, and recoupments accurately and in a timely manner Conduct respectful, client‑centered collections outreach consistent with RADIAS Health’s mission and financial policies Coordinate payment plans and financial assistance processes as appropriate Maintain thorough notes and records of collections and follow‑up activity Reporting and Reconciliation Maintain accurate A/R aging, account notes, and supporting documentation Assist with month‑end closing activities, reconciliations, and reporting Prepare and review reports related to collections performance, denial trends, and payer activity Maintain competencies in software and websites for the agency's current electronic health record, state provider portals, and insurance provider portals Collaboration and Compliance Collaborate with clinical, operations, billing/credentialing, and finance teams to resolve eligibility, authorization, and documentation issues Maintain current knowledge of service billing regulations and payer requirements Support continuous improvement of revenue cycle workflows and processes Maintains strict confidentiality and adheres to all HIPAA guidelines/regulations Associate’s degree or higher in accounting, finance, or related field preferred Minimum two (2) years of accounts receivable, billing, or collections experience in a healthcare or behavioral health setting Experience with Medicaid, Medicare, or managed care billing Proficiency with EHR systems, preferably Credible and Microsoft Excel Strong attention to detail, organization, and follow-through Ability to handle confidential financial and client information with discretion Preferred: Behavioral health, mental health, healthcare, or substance use disorder billing, accounts receivable/collections experience Familiarity with Minnesota DHS/MHCP billing, authorizations, and managed care contracts Experience in a nonprofit or community-based healthcare organization 4 weeks accrued PTO first year of employment 12 paid holidays Medical, dental, vision, life insurance Health Saving Accounts (HSA) + employer contribution and Flexible Saving Accounts (FSA) Tuition reimbursement and Student Loan Repayment Assistance Dependent Care Account (DCA) + employer contribution Reimbursement for professional licensure fees Routine supervision from a Mental Health Professional, with access to licensure supervision opportunities 403b retirement plan with an employer percentage match Employer paid short-term and long-term disability insurance Bereavement and paid parental leave Employee Assistance Program (EAP) Wellness program to support employee overall health and well-being Variety of discounts through ADP LifeSmart Pet insurance Mileage reimbursement Casual dress code RADIAS Health is proud to be a LGBTQIA+, anti-racist, all-inclusive, and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as protected veteran, status as a qualified individual with a disability, or any other protected class status. RADIAS Health is committed to pay transparency and equity, providing all employees and applicants with access to starting salary. #LowP