Product Owner, Vice President - Feedback and Sentiment

Vice President, Employee Experience

Lead and scale employee listening strategy and feedback programs to elevate the workplace experience and drive measurable organizational improvements.

Shape the future of our workplace by championing the employee voice and turning feedback into action.

As a Vice President in the Employee Experience organization, you will be a key leader responsible for driving the strategy, day-to-day leadership, and continuous improvement of our employee listening and feedback ecosystem across digital and physical channels. You will partner closely with HR, product, engineering, analytics, and technology teams to design and operationalize high-quality feedback programs, translate insights into clear narratives, and influence decisions that improve the employee experience at scale.

This role blends strategic thinking with hands-on execution—owning program governance, platform optimization, prioritization, and stakeholder alignment to ensure we listen effectively, reduce friction, and deliver outcomes that matter.

Job Responsibilities

• Drive the employee listening roadmap and operating model across digital and in-person channels, aligning priorities with Employee Experience and HR leadership.
• Lead the design, execution, and governance of enterprise feedback programs (e.g., always-on listening, pulse surveys, lifecycle and event-based feedback), ensuring consistency, quality, and measurable outcomes.
• Manage initiative scope, timelines, dependencies, and prioritization in partnership with engineering, analytics, and business stakeholders.
• Serve as product owner for enterprise feedback platforms, translating needs into requirements, managing backlogs, supporting testing/UAT, and enabling continuous platform enhancements.
• Establish and enforce standards for survey and feedback collection (methodology, cadence, sampling, question design), addressing survey fatigue and improving data quality.
• Partner across Product, IT, HR, Analytics, Research, and Controls stakeholders to identify risks, manage tradeoffs, and drive adoption through influence.
• Analyze qualitative and quantitative feedback, identify trends and root causes, and deliver compelling insights and recommendations tailored to senior stakeholder audiences.
• Design efficient, employee-friendly feedback experiences that minimize friction and increase participation and representativeness.
• Monitor key employee experience metrics, benchmark against relevant external standards, and iterate strategies based on performance and stakeholder feedback.
• Where applicable, mentor junior team members and/or lead workstreams through a matrixed set of partners.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in employee experience, customer experience, organizational development, product/program management,
• Proven track record delivering and improving large-scale feedback programs and/or platforms in a global, matrixed environment.
• Strong expertise in survey design, analytics, and data storytelling; experience with tools such as Qualtrics, SurveyMonkey, Medallia, and CRM/workflow tooling.
• Hands-on experience with advanced survey logic, workflows, dashboards, and automations (e.g., Qualtrics XM-EX and SurveyMonkey ).
• Working familiarity with APIs, webhooks, and integrations with behavioral analytics or related technologies.
• Strong cross-functional collaboration skills with engineering, analytics, product, IT, HR, and research partners; ability to influence without direct authority.
• Bachelor's degree required

Preferred Qualifications, Capabilities, and Skills

• Experience in technology, digital product, or e-commerce environments.
• Certification in employee experience, customer experience, survey methodology, or related disciplines.
• Experience working with diverse, global teams and culturally varied stakeholder groups.
• Demonstrated ability to drive measurable improvements in employee experience through feedback-to-action programs.
• Master's Degree preferred

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.