Hotel Front Desk Associate

Job Description

Job Description

Do you enjoy making others smile and making their day better?At The Sunray Companies our mission is to empower, support, train and develop our people to enhance the lives of our guests and each other.Job SummaryAs a Front Desk Agent, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Desk Agent will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Hampton Inn, we believe that every ambassador is an innovator, explorer, and relationship builder - someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale.No matter what position you are in, there are a few things that are critical to success making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The front desk agent role will be on your feet and moving around (stand or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Agent is driving a best-in-class guest experience, inspiring guests and associates alike to live life to discover.JOB REQUIREMENTSShift flexibility/availability (open 24 hours/day) including nights, weekends and holidaysAbility to verbally communicate effectively with guests and co-workers.Good computer and phone skillsAbility to handle transactions in an accurate mannerPushing, pulling, bending, stooping, and upward reaching.Some exposure to cleaning chemicalsGreat relationship building skill and salesmanshipPractice the Basics of Brilliant Hosting at all timesCheck guests in and out, finish daily checklist, and log guest mail, faxes, packages, and lost & found items.Assist in blocking of reservations and processing cancellations.Inform guests about hotel services, directions, room rates and amenities.Operate and/or explain TDD operation for guests.Salary negotiable based on experienceEducation Required: High School DiplomaBenefits include Health insurance Dental InsuranceVision InsuranceOther ancillary insurance products available401k with a MatchPaid vacations Monthly bonusAt The Sunray Companies our mission is to empower, support, train and develop our people to enhance the lives of our guests and each other!!