Customer Service Representative: Healthcare Scheduling

Location 323 Roland Road,Jasper, GA, 30143,United States Job Category Mental Health, Community Services, Administrative Industry Public and Community Healthcare Employee Type Non-Exempt Required Degree High school Manage Others No Contact information Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities. There is a place for you at Highland Rivers Behavioral Health! Are you ready to make a Difference? JOB SUMMARY The Customer Service Representative Scheduler is the first impression of Highland Rivers Behavioral Health. The scheduler greets and directs individuals as they call the facility. The Scheduler is knowledgeable in all programs and services provided at the facility which allows the scheduler to direct the call or schedule appointments efficiently. Duties and Responsibilities include: Promptly answers, screens, and processes telephone inquiries with strict adherence to confidentiality and policies and procedures. Reschedule and cancel appointments as needed. Return all call center messages in a timely manner. Provides information on Highland Rivers Health programs. Collects and enters patient information into the Care Logic system in a concise, thorough, and accurate manner. If applicable, ensures consumers are referred to the clinical team for triage. Utilizes computer software to schedule appointments. Responds to all callers in a professional and compassionate manner. Promotes sense of pride in call center and positive interpersonal relations among all team members. Seek and support changes in call flow processes and communication services. Request direction and supervision when appropriate to perform job duties. Use initiative and good, sound judgment. Maintain current and up to date data concerning schedules, accepted coverage, and any pertinent information. Meet the expectations of our internal and external customers in providing excellent service. Health Insurance through the State Health Benefit Plan of GA Flexible Benefits such as dental, vision, life, critical illness, etc. Retirement Plan with employer matching 4 weeks of Paid Time Off with increase of accruals based on years of service 10 paid holidays 1 personal day Qualifying employer for Public Student Loan Forgiveness Minimum Qualifications: High School diploma or GED required. Medical office and scheduling experience preferred. Electronic medical record experience preferred. Computer skills, organizational/teaching skills and ability to work with minimal supervision. Bilingual proficiency in English and Spanish is highly preferred. Summary Highland Rivers Behavioral Health is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age sex, religion, or disability. Selected applicants must pass a pre-employment background investigation and a pre-employment drug screen. Employment is contingent upon passing the background and the drug screen. Additional Information Days Position Will Work Mon, Tue, Wed, Thur, Fri What shift will the Position work? 8 am - 5 pm #J-18808-Ljbffr GOEBEL FIXTURE COMPANY