Boutique Assistant Manager

Store Operations & Merchandising

Assist the Boutique Store Manager with daily store operations including opening and closing procedures. Help oversee the processing of donated items including sorting, tagging, pricing, displaying, and organizing merchandise. Ensure merchandise is rotated regularly and that excess or unusable items are disposed of appropriately. Maintain attractive, organized, and safe displays throughout the store. Assist with maintaining inventory levels and stocking merchandise as needed. Support the use of point-of-sale systems and ensure accurate processing of sales transactions. Help maintain store cleanliness, organization, and safety standards.

Staff & Volunteer Support

Assist in supervising thrift store staff and volunteers during shifts. Help train volunteers and new staff on store procedures and customer service expectations. Support the scheduling of staff and volunteers to ensure adequate coverage during operating hours. Provide guidance and support to staff and volunteers to ensure tasks are completed efficiently. Communicate concerns, successes, or performance issues to the Boutique Store Manager.

Customer Service

Provide excellent customer service to all guests, donors, and community members. Ensure staff and volunteers maintain professional and welcoming interactions with customers. Address customer concerns and assist in resolving issues when they arise. Promote a positive shopping and donation experience for all visitors.

Financial & Cash Handling

Assist with accurate cash handling, register balancing, and adherence to store financial procedures. Follow agency policies regarding petty cash and store revenue handling. Support tracking of sales data and other operational metrics as requested.

Marketing & Store Presentation

Assist with organizing and displaying merchandise to enhance store appearance and encourage sales. Support promotions, sales events, and community outreach efforts that increase store visibility. Monitor inventory trends and assist in recommending merchandising improvements.

Requirements

Qualifications: Requires ability to sit up to 3-7 hours per day with frequent walking, standing, bending, squatting, pulling and pushing. Requires ability to keyboard at computer for up to 4 hours per day. Occasionally may be required to lift items up to 10 pounds to a height up to 6 feet and 11-25 pounds to a height of 3 feet. Occasionally may be required to carry items up to 30 pounds for distances up to 25 feet.

Switchpoint Community Resource Center