Lending Specialist I: Mortgage Programs & Data

Salary Range: $41,100.00 To $45,000.00 Annually GENERAL SUMMARY Serve as primary contact between lenders and business partners and resolve any issues related to the program guidelines on a case-by-case basis. Perform aspects of the Single Family and DPA loan programs to include tracking, reporting, training and communicating to all related parties. Supports a variety of accounting operations and activities. ESSENTIAL DUTIES & RESPONSIBILITIES Answering phone calls and assisting with general programmatic questions or concerns from borrowers and business partners Work closely with internal and external business partners to prepare and/or reconcile various monthly, quarterly and annual reports (Quarterly MBFRF, NCSHA surveys, semiannual Geographic reports, Annual IRS Report, and other reports as assigned) Assist with the preparation and review of the monthly appropriations report in conjunction with the Assistant Director of Homeownership for submission to the Accounting Department Serve as the primary back‑up for the functions of the Lock‑Desk and Single‑Family (email inbox) for requests from lenders that include but are not limited to: changes related to program type, loan amount updates, household size, property, additional lock extensions and waivers to the standard program policies Assist the lock desk with performing a preliminary review of the submissions to Single‑Family in the Virpack system, create and assign new tasks in the Virpack system as needed Research and correct any data anomalies or discrepancies within the assigned area Performs duties associated with tracking the use of the various state and federal funding sources such as the Severance Tax Bond and Housing Trust Fund monies allocated to the department. Perform data corrections and reconciliation in the PowerLender system as needed Performs various duties associated with tracking the use and oversight of the department's Capital Magnet Fund grant allocations (HomeNow program) Performs internal monthly MERS audit to ensure data is accurate in all systems (PowerLender, MITAS, MERS) in a timely manner. Also ensure final documents are correct and loaded properly into VirPack for the files that were chosen for the audit Performs daily compliance file triage duties of the documents uploaded into VirPack. This includes communicating deficiencies in the files to our lending partners prior to checking in the loans for compliance review Serves as the primary back‑up for the process of daily data transfer for the Single Family and DPA loans purchased by our Contract Service Provider. This includes data uploads from PowerLender and the Contract Service Provider into MITAS and balancing reports from PowerLender, MITAS and the Contract Service Provider Assist with the review/input of the annual income limit and acquisition costs changes for the Single Family and DPA programs Provide back‑up support as needed and assigned, specifically for the Lock Desk‑Lending Specialist Performs other related duties of a similar nature and of those related to the Lock Desk‑Lending Specialist. Employees are required to comply with safety regulations, procedures and protocols Performs other duties as assigned Comply with safety regulations, procedures, and protocols MINIMUM QUALIFICATIONS High school diploma or GED and two years mortgage lending, consumer lending or banking experience preferred. Basic computer skills; familiar with loan origination systems; some customer service experience Comprehensive knowledge of mortgage documents, security instruments and terminology preferred CONDITIONS OF EMPLOYMENT KNOWLEDGE, SKILLS, AND ABILITIES Working knowledge of mortgage consumer loan processing and underwriting Familiarity of MFA's Single‑Family programs Ability to work independently and manage complex workloads by setting and executing priorities Familiarity with standard mortgage industry documents such notes and security instruments Balance competing requirements Handle common inquiries or complaints Exercise good judgment and focus on detail as required by the job Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone Use (or learn to use) computer software and systems applicable to the positions assigned duties. Basic experience with Microsoft Word and Excel Follow oral and written instructions and procedures Verify and maintain accuracy of detailed data and information, detect and correct data errors Meet schedules and deadlines of the work unit Communicate in English effectively orally and in writing Maintain well‑organized materials, finances, systems and tools Adapt to change in work situations and priorities CORE EXPECTATIONS Provide Exceptional Customer Service to internal and external customers 100% of the time Demonstrate a positive attitude Demonstrate respectful behavior Foster teamwork and collaboration Exhibit honesty and integrity in communications and actions Take initiative Dependable, Reliable, Adaptable and Productive Strive to become the subject matter expert in your position WORK ENVIRONMENT Work is performed in a standard office or indoor environment. Essential functions are regularly performed without exposure to adverse environmental conditions; however, employees may be exposed to minor inconveniences such as occasional noise, exposure to computer screens, crowded working conditions, and/or minor heating, cooling or ventilation problems. Employees in the position may be exposed to rude/irate customers, or other individuals PHYSICAL DEMANDS Sedentary Work: Performing the essential functions typically requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. The work involves sitting most of the time. The work typically involves talking, hearing, and seeing; keyboarding, typing, and use of a computer monitor; moving and organizing papers and other light office materials; filing and retrieving documents; and similar sedentary office work Housing New Mexico is an Equal Opportunity Employer. #J-18808-Ljbffr