Hotel Front Desk Agent

Job Description

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:

• Bookkeeping: keep accurate records of all hotel guest account information
• Handle customer complaints as necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications:

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Must have graduated high school, received a GED or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

About Company

Nestled in Michigan's Upper Peninsula, Pine Mountain Ski & Golf Resort is a year-round haven for outdoor enthusiasts.

In the winter, its slopes cater to skiers of all levels, with well-groomed trails, snowboarding options, and tubing fun. Summer transforms the landscape into a golfer's paradise, boasting a challenging 18-hole championship course amidst scenic beauty.

Beyond skiing and golfing, Pine Mountain invites exploration of the surrounding wilderness through hiking trails, fishing spots, and scenic overlooks. It's a perfect destination for families, couples, and outdoor enthusiasts seeking memorable experiences in a serene and picturesque setting.

Employee benefits include free skiing and golf! We also offer benefits to full-time employees such as health insurance, dental, vision, PTO, etc.