Client Services Representative

Client Services Representative (Texas-Central)At Veritext, we focus on the details – so legal teams can focus on the case.Role Overview:Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Representative (Texas-Central), you'll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You'll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment.What you'll get to do:Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our teamRespond to all client requests received via email and/or phone queue timelyResolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolutionProactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholdersCommunicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of servicesThe kind of teammate we're looking for:Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with careDeliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquetteBold thinker – you thrive under pressure and love to solve tough problems in creative waysA proactive mindset – you anticipate needs before they arise and if there's a problem, you're already solving itConfident juggling timelines, priorities, and multiple clients at once with graceAdaptable, open to ongoing change and collaborationA laser-sharp eye for detail and strong organizational skillsComfort with technology, including proprietary software2-4 years of professional experience, familiarity with court reporting or legal services is a huge plusWhat's in it for you:Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insuranceHealthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and moreEmployee equity and referral programs: when we succeed, you succeed!Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionallyMatched 401(k) to help you save for your futureVeritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work inEarned wage access: get a portion of the wages you earned prior to paydayLearning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growthEngaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week – because work should be rewarding and fun!About VeritextVeritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader.Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.