Homeless Services Lead

Job Description

Job Description

Homeless Services Lead

Who We Are:
Donnelly-Boland and Associates is a woman-owned CPA and management consulting firm that helps small businesses, startups, not-for-profit companies, and government agencies run a wide range of back-office operations. Founded in 1992 by Fay K. Boland, we have grown from 1 to over 100 highly trained employees through our dedication to our clients, our principles of operational excellence, and our commitment to continuous improvement. Whether our clients run a leading-edge technology company, a coffee shop, a large non-profit, or a government agency, they depend on our strategic expertise and our flawless tactical execution to keep their back office running smoothly.

Our Mission:
Our mission is to be recognized as the premier partner for a comprehensive suite of back-office services while maintaining a culture that emphasizes family, innovation, and inclusivity.

Who You Are:
You are an organized individual that wants to help their community while follow policies and procedures. You enjoy leading a shift and helping to train new employees.

Purpose:
The purpose of this position is to provide operational and service delivery leadership for winter shelter site, including supervision and oversight of the Shelter Site Workers.

Responsibilities:
Under the direction of the Shelter Director, provides operational leadership during shift to the winter shelter site, ensuring a safe and welcoming, low-barrier environment is created and maintained.

Duties include:

• Providing direction and training to shelter staff to ensure that the shelter site is set up and broken down (dependent on shift) successfully and completely each day.
• Ensuring that shelter intake processes are completed daily, including data collection and data entry into the County’s Homeless Management Information System (HMIS)
• Ensuring that the coordination of transportation services to and/or from the shelter site occurs effectively.
• Ensuring that meal and other resources are provided effectively to shelter guests.
• Along with Shelter Director (when on-site), working with Shelter site workers, relevant partners and shelter guests to de-escalate situations as needed and engaging with shelter guests, as needed, to ensure needs are met and a safe and welcoming environment exists.

Qualifications:

• At least 1 year of experience working within a shelter or equivalent experience.
• At least 1 year of experience being a shift lead.
• Ability to:
  • Follow and implement requests received from supervisor with little or no supervision.
  • Adapt to change, negotiate compromise and tolerate ambiguity.
  • Build effective relationships with others who can help with work related goals.
  • Be sensitive in human interactions to diversity inclusiveness.
  • Lift up to 50 pounds

Schedule: 

• The shelter will be open seven days per week.
  • First shift from 5:30PM-1:30AM, second shift from 1:00AM-9:00AM. 

Compensation and Benefits: 

• $28.85 per hour
• 18 days of PTO annually
• 5 sick days (starting July 1)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Matching 401k

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