Programmer Analyst

Salesforce Developer (Programmer Analyst)

Come, Innovate, Build, Disrupt & Thrive!

Position Overview

KēSTA I.T. is seeking a Salesforce Developer to join a public-sector contact center technology team on a contract assignment. This hybrid role centers on hands-on CRM development that supports crisis call workflows, combining coding and delivery of user stories with technical ownership of the Salesforce environment.

The position is open due to team growth and the need for continued support. The work includes delivering new projects and enhancements as well as updating existing applications, and it includes preparing the development team for a smooth transition to Maintenance and Operations.

You will work with colleagues, customers, end users, technical managers, architects, and business stakeholders to define requirements and drive technical solutions. The role calls for high ownership and self-direction, and for someone who can perform well under dynamic conditions and within deadlines.

Service Cloud and Experience Cloud are the primary Salesforce clouds in scope. The role blends custom development (Apex, Visualforce, Aura, and Lightning Web Components) with no-code configuration, and it includes integrations with cloud-based and on-premises applications.

Key Responsibilities

• Develop and deliver Salesforce CRM solutions that support crisis call workflows, including coding and completing user stories
• Design and implement customizable Salesforce solutions based on CRM needs, using custom code in Apex, Apex triggers, Visualforce, Aura Components, and Lightning Web Components alongside no-code configuration such as Flows, process builders, and workflow rules
• Partner with colleagues, customers, end users, technical managers, architects, and business stakeholders to gather and define technical requirements for new projects and future enhancements
• Ensure technical requirements tie back to established customer requirements and performance goals, and that technical direction is consistent with long-term strategy
• Own release cycles to implement and deploy new and updated applications and code, and define, communicate, and manage technical change management and release processes for Salesforce efforts
• Take technical responsibility for the project environments and for end-to-end technical aspects of the Salesforce program, including data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom development
• Integrate Salesforce with cloud-based and on-premises applications using standard and custom REST APIs, and implement authentication protocols such as OAuth for 3rd party applications
• Develop Batch Apex and Schedule Apex solutions as needed
• Support SFDX development, branch management, merging, and code deployment using the Azure DevOps CI/CD build process
• Assess Salesforce architecture and provide secure, high-performance technical solutions on the Force.com platform
• Design and document technical architecture solutions that span multiple platforms and include integration and authentication across systems
• Collaborate with developers of other systems to integrate across the business
• Ensure proposed solutions adhere to state security guidelines and standards throughout the application lifecycle
• Compile internal development guidelines and standards, and ensure the development team follows them
• Identify technical risks and issues
• Devise a training plan for the development team to support a smooth transition to Maintenance and Operations
• Communicate strategic technical concepts at an executive level and serve as a trusted voice in decision-making discussions

Required Qualifications

• 6+ years of strong Salesforce development experience
• 4+ years of experience developing within the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript
• Demonstrated hands-on experience with Salesforce, including SFDX and the Salesforce Development Lifecycle
• 5+ years of experience working with Service Cloud and/or Health Cloud
• 3+ years of hands-on experience with Salesforce Lightning, including LWC
• 2+ years of experience with API integrations and Single Sign-On (SSO) implementations
• Experience using Microsoft Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management
• Exposure to data migration and/or cloud integration projects
• Salesforce Certified Platform Developer I certification
• Salesforce Certified Administrator certification
• Strong knowledge and working experience in Service Cloud and Experience Cloud
• Strong hands-on experience writing Apex, Visualforce pages, Apex triggers, Aura Components, and Lightning Web Components
• Experience with Batch Apex and/or Schedule Apex development
• Hands-on experience integrating Salesforce with cloud-based and on-premises applications using standard and custom REST APIs
• Experience with core web technologies including HTML5, JavaScript, jQuery, and web services (REST and SOAP, JSON and XML)
• Hands-on experience implementing authentication protocols (OAuth) to integrate 3rd party applications
• Knowledge of no-code configuration such as Flows, process builders, and workflow rules
• Participation in each phase of full Salesforce lifecycle implementations, with in-depth understanding of the capabilities and constraints of Salesforce
• Proven record of delivering business value through technology, with the ability to communicate strategic technical concepts at an executive level
• Excellent written and verbal communication skills
• Self-motivated, able to work under dynamic conditions and within deadlines

Preferred Qualifications

• Salesforce Certified Platform Developer II
• Experience with Conga and Drawloop
• Familiarity with governmental processes and compliance, including prior experience working with FedRAMP-compliant tools and environments

Work Environment & Physical Requirements

• Hybrid arrangement: work is performed partially on-site in the Lansing, MI area with off-site flexibility
• Candidates should live within 90 miles of the work location
• Contract assignment

Available Benefits

• Medical Benefits (Platinum level plans available)
• Work from home / Hybrid / Onsite options
• PTO
• Holiday Pay
• VTO
• 401K
• Charitable Match
• Training reimbursement

About KēSTA I.T.

Our name says it all; KēSTA I.T. (Keys-to-I.T.) AND our people are our keys to our success!

KēSTA I.T. is a premier Utah-based technical staffing and consulting services firm. We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, Data, End-User support, Web and Executive / leadership-based positions on a full time and consulting basis.

If you're interested in a role where top performance is rewarded, personal time is valued, and excellence is demanded at every level we want to talk to you today!

Where do you want to go? We've got the keys! ~ KēSTA I.T.