Administrative Trip Entry Clerk

Administrative Trip Entry Clerk Grove Transit is looking for an Administrative Trip Entry Clerk to provide basic administrative and data-entry support for Go Ride operations. This is an entry-level position, and training will be provided. No previous transportation or dispatching experience is required. The primary responsibility of this position is simple: monitor incoming emails and enter transportation requests and trip information into our computer system. The ideal candidate is someone who is comfortable using a computer and email, pays attention to details, can follow instructions, and is willing to learn. This is not a dispatcher position. Transportation and dispatching decisions will be handled by the appropriate Dispatch or Operations team members. What You'll Do Monitor an assigned email inbox for transportation requests. Enter trip information from emails into the transportation system. Enter basic information such as passenger name, pickup location, destination, date, and requested pickup or appointment time. Update trips when changes or cancellations are received. Double-check information before submitting it to help prevent data-entry errors. Let a supervisor or designated team member know when information is missing or unclear. Forward questions or issues to the appropriate team member when needed. Keep up with incoming emails during your assigned shift. Follow established instructions and procedures for entering trips. Assist with other basic clerical and administrative tasks as needed. Minimum Qualifications High school diploma or GED. Basic computer skills. Comfortable using email. Able to learn a computer-based transportation system. Able to accurately copy information from an email into a computer system. Able to follow written and verbal instructions. Good attention to detail. Dependable and able to maintain regular attendance. Able to communicate professionally with coworkers and supervisors. Helpful, But Not Required Experience with any of the following is helpful, but you do not need this experience to apply: Microsoft Outlook or other email programs Data entry Office or clerical work Customer service Transportation or healthcare RouteGenie or similar software What We're Looking For You may be a good fit for this position if you: Are comfortable working on a computer throughout the day. Can read an email and accurately enter the information into another system. Pay attention to names, addresses, dates, and times. Can follow a step-by-step process. Are comfortable asking questions when you are unsure. Can stay organized while receiving multiple emails. Are dependable and ready to learn. Work Schedule This is a full-time daytime position, Monday through Friday. Regular and reliable attendance is required. Please visit our careers page to see more job opportunities.