Technical Trainer

Technical Trainer

The Client is seeking a Technical Trainer in support of the HASTUS Phase 2 - Rail + MVP Bus Operations & Bidding project to support the migration from the legacy system Trapeze to HASTUS. This role will be a temporary contract position to support bus and rail daily operations during the lifecycle of a major Trapeze to HASTUS upgrade initiative for the anticipated period of 24 months. Client currently uses Trapeze and HASTUS for Bus and Rail scheduling, bidding, and daily operations. This procurement is for an IT Technical Trainer who will design, develop, and deliver IT training through a variety of channels including classroom, video, and CBTs to coordinate the strategic training needs for the ten (10) Rail Divisions and nine (9) Bus Divisions as part of the Trapeze to HASTUS migration and deployment waves. It is essential for this resource to be able to learn HASTUS to provide ongoing support to the Bus and Rail Scheduling Operations teams.

Duties/Responsibilities

• Ability to learn HASTUS to provide ongoing support to Digital Modernization (DM) and the Bus and Rail Scheduling Operations teams
• Strong understanding of the technical subject matter and relevant technologies
• Attend Train-the-Trainer course for Phase 2 Rail + MVP Bus Daily OPS & Bidding
• Prepare training materials such as presentations, manuals, videos, and online resources such as CBTs
• Assess the effectiveness of the HASTUS training programs through evaluations, feedback, and performance metrics, and make necessary adjustments
• Work with subject matter experts, DM teams, and HR/Payroll to ensure alignment with organizational goals and identify training needs
• Ability to identify and resolve training-related issues
• Excellent communication, presentation, and facilitation skills
• Ability to explain complex technical concepts clearly and concisely

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field

Skill - Required/Desired - Years of Experience

Experience developing and designing technical training content - Required - 10 Years

Experience delivering technical system training - Required - 10 Years

Experience with curriculum development and successful technical training delivery - Required - 10 Years

Experience developing training materials such as presentations, manuals, videos, and online resources such as CBTs - Required - 8 Years

Bachelor's degree in Computer Science, Information Systems, or a related field - Required

Knowledge of Transit Scheduling and Daily Operations systems such as Trapeze and/or HASTUS - Required - 2 Years