Senior SRE Architect: Cloud, Voice & Automation Leader
TechDigital Group
Responsibilities:
- Lead and guide Solution Architects in delivering enterprise voice, biometric, and analytics solutions.
- Provide architecture and roadmap guidance across internal divisions and organizations.
- Architect technical solutions that address business challenges and achieve ROI goals.
- Manage the infrastructure architecture and design throughout the deployment lifecycle.
- Collaborate with clients and internal teams to gather technical requirements and resolve issues.
- Develop and document technical requirements and solutions architecture for voice/mobile solutions.
- Act as the technical liaison for Cloud Engineering Services in client and Sales team engagements.
- Support Project Management in achieving objectives, schedules, and deliverables.
- Plan and design data/voice connectivity for projects, ensuring compliance with deployment guidelines.
- Ensure the integrity of the Voice platform's architecture, interfaces, and supporting databases.
- Design automation improvements, CI/CD pipelines, and enhance system reliability.
- Provide Tier-3 support and manage support schedules for technical teams.
- Ensure compliance with security standards (PCI, ISO27001, GDPR, HIPAA, etc.).
- Promote operational excellence, security, reliability, performance efficiency, and cost optimization.
Qualifications:
- At least 10 years of experience as a Solutions Architect or equivalent role.
- Knowledge of voice and digital engagement platforms and applications.
- Hands-on experience with cloud technologies (Azure, AWS) and cloud-native solutions.
- Proficiency in telephony, SIP-based applications, and Erlang-based traffic engineering.
- Experience with database subsystems like Oracle, reporting, data warehousing, and disaster recovery.
- Strong leadership, communication, and problem-solving skills.
- Familiarity with IVR, CTI, SS7, SIP, RTP, Cisco technologies, and high availability design.
- Excellent experience with Linux internals, scripting, and knowledge of Python, Go, or any OO language.
Vacancy posted 1 day ago
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