Otolaryngology (ENT) - CCMA - Full Time

Policy Name

Clinical Staff Job Description and Responsibilities

Department

ENT Department

Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.


Who We Are: At Murfreesboro Medical Clinic & SurgiCenter (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we've proudly served Middle Tennessee for decades. With 20+ specialties under one roof, we've built a supportive, collaborative environment where professionals thrive and patients feel cared for.

What We Do: Our team is growing, and we're looking for a skilled professional to join us! You'll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We'd love to meet you!

Why You'll Love Working Here: We're committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more.

Procedure: The job description and responsibilities are defined for Clinical Staff in the ENT department at Murfreesboro Medical Clinic below:

Job Title

ENT Clinical Staff

Job Description

To provide nursing support for ENT or clinic-wide, when requested. Clinical Staff must adhere to all policies and procedures of MMC and meet the needs of patient in a teamwork approach.

Working Conditions

Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others in constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients, and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities.


Job Responsibilities

• Represent MMC in a courteous and professional manner
• Greet guests and incoming calls in a polite, prompt, and helpful manner
• Be at your workstation on time and prepared to start the day
• Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
• Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
• Provide prompt, efficient, and accurate patient service
• Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
• Assist patients to rooms, perform proper intake, begin office note, and enter requested lab and x-ray orders in the EMR.

• Promotes wellness by providing patient education materials, communicating physician advice/instructions and give injections.

• Set up exam rooms; assist doctor/provider in office exams and procedures.

• Performs laboratory tests (cultures/swabs) of minimal to moderate complexity, including completion of lab requisitions per computer and paper.
• Enter/Scribe provider's notes in electronic note as assigned.
• Schedule procedure explaining the procedure and prep to patients if needed.
• Triage calls for provider to include determining emergencies, identifying symptoms, using discretion for work in appointments and refilling routine prescriptions after reviewing medical chart transferring to PA/NP for topicals and injections.
• Maintain quality monitoring logs; i.e.; refrigerator, lab test, immunizations, lab inventory and stocking of supplies.
• Contact drug companies as directed for medication samples.
• Administers injections: Subcutaneous, Intramuscular, Intradermal, and Intralesional.
• Completes all required paperwork.

• With instruction, perform other duties as required or assigned
• Set up and equip procedure and exam rooms, assist the provider in procedures and prep to patients
• Keep clinic and exam rooms clean and sanitized
• Sterilize and clean equipment after use
• Notify patients of test results as directed by providers and document all patient contact
• Utilize the Electronic Medical Record for all patient interactions and communication
• Be knowledgeable and adhere to OSHA guidelines and MMC policies and procedures

• Help in other areas of the office if required such as, scheduling, check -in, check-out.

• With instruction, perform other duties as required or assigned

Required Skills

• Excellent customer service skills
• Strong skills in communicating effectively with co-workers, providers, and patients
• Ability to conduct daily functions in an appropriate, professional, and compassionate manner
• Ability to manage/prioritize multiple tasks in an efficient and timely manner
• Teamwork attitude
• Flexibility to respond to changing demands
• Ability to react calmly and competently in stressful situations
• Effectively utilize computer systems and programs that are necessary to complete daily tasks
• Appropriate assessment and assistance techniques
• Must be able to operate or have ability to be trained to operate related office equipment including but not limited to computer terminal, copier, fax, laser printer, and telephone system.

Education/Experience Requirements

-Completion of Medical Assistant educational program, CNA program or LPN License

-Experience preferred but not required

-Current CPR certification

MMC Vision, Mission, and Values

Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.

Our values guide our actions as we strive to carry out our mission.

• A progressive approach to advances in medicine and changes in the health care delivery system
• Responsive to patient and community needs
• Collaborative with other physicians, hospitals, allied health providers and the community in improving health care
• Professional, ethical and socially responsible
• Team-oriented management and leadership
• A positive, open and responsive work setting