SERVICE MANAGER

Job Description

Job Description

The Service Manager oversees the day-to-day management and execution of routine and non-routine facilities service work orders, including service calls and maintenance repairs across all EPA-RTP locations. This position ensures effective, timely, and high-quality response to facility service needs from building occupants and government representatives. Responsibilities Manage, schedule, and track a high volume of independent work orders simultaneously across all EPA-RTP facilitiesOversee the execution of service calls (emergency, on-demand, and non-emergency) in compliance with STO performance standardsCoordinate with the Facility Help Desk to ensure timely dispatch and resolution of service requestsSupervise trade staff and coordinate with subcontractors to ensure work is completed efficiently and on timeEnsure service work is completed within established response and completion timeframesCommunicate with facility occupants and government representatives regarding service request status and resolutionMaintain accurate records in the CMMS for all service calls and maintenance repairsIdentify recurring issues and recommend systemic corrective actions to the Project ManagerEnsure staffing adequacy for 24/7/365 service response capabilities, including on-call coverageSupport the Quality Control Manager and Inspector during service work reviewsPosition RequirementsMinimum 3 years of experience with responsible oversight, management, and execution of routine and non-routine facilities operations, maintenance, and service work ordersExperience must be in a large commercial/industrial facility or at multiple facilities with complex mechanical, electrical, and structural requirementsDemonstrated experience coordinating work and communicating with customers and subcontractorsProven ability to manage, schedule, and track a large volume of independent work orders simultaneouslyComputer proficient with strong skills in Microsoft Office programs (Word, Excel, Project)Experience with one or more Computerized Maintenance Management Systems (CMMS) preferred (Government currently uses Nuvolo)