Care Coordinator

Job Details If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood! As a care coordinator, you’ll have an important role in creating a positive experience and improving health outcomes for patients. And, you won’t be working weekends. About The Role You will coordinate care with care teams. You’ll listen with kindness to patients’ concerns as you seek solutions, and assist patients and families with navigating services and community resources. Carry out care coordination and patient navigation, including connecting patients with internal providers and services, and outside community resources and programs Assist in closing care gaps and improving health outcomes, including assisting patients with referrals ordered by providers, obtaining prior authorizations as needed, documenting and tracking referrals until completion Schedule appointments Advocate for patients when interacting with community agencies and services Consult with providers regarding patient needs for referrals or linkages Collaborate with nursing staff, providers, community health workers, billing staff, and other departments regarding patients’ needs Provide education to patients to improve quality of life, health, and wellbeing Assist patients in accessing health insurance, connecting patients to facilitated enrollers Perform administrative tasks including running reports, entering survey data, and organizing preparation for meetings Complete population data management using computer programs Complete, track, and report in-reaching metrics Assist in developing and implementing metrics to measure effectiveness of this position You will be primarily based at our Buffalo locations: Riverway, Northwest and Mattina. What It’s Like To Work At Neighborhood The top three words employees say describe the work environment are: teamwork, supportive, kind . These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise. Education And Skills High school diploma or equivalent required; associate’s degree, preferred Experience in community health, patient resource coordination or equivalent Computer skills, clerical skills, data entry and organization #J-18808-Ljbffr