Telehealth Technician

Category: Healthcare Current Openings: Healthcare Job Location: Schenectady, New York Tracking Code: 15651 Position Type: Full-Time/Regular STGi is currently seeking a Telehealth Technician to provide services at our Community Based Outpatient Clinic. Job Summary The general duty of the Telehealth Technician is to provide telehealth services as well as manage administrative and clinical interactions from the patient and provider location. Essential Functions Performs telehealth imaging, including tele-retinal screening, tele-dermatology, tele-wound care imaging and other telehealth programming as technology becomes available. Supports Primary TCT in Telehealth visits, responsible for the patient site clinical, business, scheduling and technical aspects for real-time telehealth applications, including all specialty and primary care telehealth encounters. Exercises judgment to perceive patient needs and evaluates clinical records to determine appropriateness of telehealth requests. Documents clinical information in electronic medical records daily, with minimal errors. Coordinates with Primary TCT to open the telehealth patient room, prepares the equipment for the examination, training, education, access, and establishes online, video conferencing or other connections. Coordinates information between facilities to expedite patient telehealth modality (SFT, VVC and CVT) to access, promote and ensure maximum continuity of care. Assists Primary TCT in scheduling, confirming and coordinating telehealth services of inpatients and outpatients to/from VISN, Facility to Facility, CBOC to CBOC, private facilities, nursing homes, hospitals and clinics. Stays in room and facilitates the interaction as part of the protocol or as requested. Provides hands on assistance to the provider and patient as part of the encounter, training or interaction as needed. Documents patient reminders, clinical reminders, clinical interaction and closes encounters, answering questions, and performing other duties as needed. Makes follow up visits. Performs a range of direct care duties that may include, but are not limited to, measuring temperature, blood pressure, respiratory rate. Provides general clerical/administrative support coordination work for the facility. Other duties as assigned. Required Skills Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care via telehealth. Thorough knowledge of the variations in anatomy. Knowledge of telehealth technologies appropriate for each type of visit and troubleshooting technical issues. Prefer two (2) years of current clinical experience working in a similar environment. Ability to follow orders and work under close supervision while demonstrating initiative and independence. Ability to provide educational material to patients and/or families regarding proper health care activities. Knowledge of customer service techniques related to population. Effective verbal and written communication skills and proper telephone etiquette. Knowledge of computer functions and electronic medical records. Exceptional diplomatic communication skills and experience in handling difficult customer situations. Detail oriented and ability to multi-task. Required Experience Retain current Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN). LPN/LVN from an accredited nursing school or certificate of completion from an approved medical assistant training program. Current and unrestricted nursing license in New York or medical assistant certificate. Working Conditions / Physical Requirements Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four hours per day. Work is normally performed in a typical interior/office work environment. Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Pay rate for LPN: Starting at $20.62 per hour Pay rate for Medical Assistant: Starting at $19.39 per hour STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy. STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. #J-18808-Ljbffr