Customer Service Associate

Taxpayer Services Representative

Under occasional supervision, the Taxpayer Services (TPS) Representative performs essential front-line customer service and administrative duties for the Assessor's Office. The position serves as the primary point of contact for in-person, phone, and electronic inquiries from the public. Duties include processing special assessment applications, mobile home registrations, and supporting various divisions. This position requires professionalism, flexibility, and accuracy in a fast-paced, high-volume office environment.

Duties for this Position:

• Provide excellent customer service to all taxpayers in person, by phone, or via email.
• Serve as the first point of contact at the Assessor's reception area.
• Review, process, and track special assessment applications in compliance with SC Code 12-43-220(a).
• Issue mobile home registrations in compliance with SC Code 31-17-320 and assist with related transactions.
• Respond to taxpayer inquiries about tax bills, notices, assessment letters, and related correspondence.
• Research and process requests for appeals, refunds, and special assessments; ensure accuracy and timeliness.
• Review daily transactions and reports for accuracy and completeness; suggest corrections as needed.
• Scan, route, and archive daily paperwork and applications using OnBase, Unity Client, and other software.
• Respond to emails sent to department mailboxes (e.g., asktps@, campgrounds@) in a timely, professional manner.
• Maintain an organized and safe work environment, including the reception area and common spaces.
• Perform clerical support for other divisions, including data entry and scanning.
• Maintain and utilize software systems including CAMA, workflow software, permitting software, and Microsoft Office.
• Return voicemails and follow up with taxpayers to resolve outstanding issues.
• Understand deadlines and applicable years for refunds, and coordinate with billing staff when necessary.
• May be assigned to different Assessor office locations on a rotating or as-needed basis.
• Perform other duties as assigned by management.

Position Minimum Requirements:

• Strong verbal and written communication skills.
• Ability to manage multiple tasks and work under pressure while maintaining accuracy.
• Skilled in Microsoft Office products and office software tools.
• Knowledge of general office equipment (scanners, two-way radios, calculators, tablets, fax machines).
• Excellent interpersonal skills and ability to work independently or as part of a team.
• Ability to learn and operate CAMA systems, permitting software, and digital workflow tools.
• Ability to maintain professionalism and confidentiality while handling sensitive information.
• Strong problem-solving skills and attention to detail.

Additional Information:

• High school diploma or GED.
• Two years of general office experience, preferably in a customer-facing or public service environment.
• Or any equivalent combination of education and experience sufficient to demonstrate the knowledge, skills, and abilities required for the position.

Retirement:

• Participate in the South Carolina State Retirement System with strong employer contributions (SCRS or PORS).
• Take advantage of optional retirement saving through tax-favored 401(k)/457 accounts to further secure your future.

Health & Insurance:

• Employer-funded health and dental insurance, plus employer-funded Long-Term Disability (LTD) and Basic Life Insurance coverage.
• Vision coverage and additional insurance options available for employees and dependents.

Wellness:

• Prioritize your well-being with total access to our Wellness Center, free gym, wellness incentives, and employee-family counseling via EAP.

Paid Leave & Holidays:

• Benefit from generous paid leave accruals that grow over time, plus 13 paid holidays.