Central Scheduler

Job Title

Key Responsibilities:

• Interact with all patients, providers and co-workers in a professional manner.
• Utilize a multiline phone system and answer all incoming calls in a timely manner.
• Assess callers need to determine appropriate action and act or direct accordingly.
• Prepare accurate and thorough messages within the electronic medical record system (EMR) and route appropriately in a timely manner.
• Schedule appointments accurately according to physician's scheduling template.
• Obtain all new patient information required for accurate scheduling.
• Notify patients of changes in scheduled appointments in a timely and accurate manner.
• Logs into NCIR and prints shot records when requested by patient.
• Maintain thorough knowledge of insurance plans BWC currently participates in.
• Verify and update all demographic and insurance information with all patients at time appointment is scheduled.
• Communicate to patient payment expectations per BWC financial policy at time appointment is given.
• Maintain area and telephone coverage at all times, coordinating breaks and lunches with other staff in assigned areas.
• Follow all BWC protocols and procedures.
• Maintains HIPAA and OSHA compliance.
• Perform other duties as assigned.

Key Qualifications:

• Excellent customer service and communication skills
• Strong telephone etiquette and professionalism
• Ability to manage multiple tasks in a fast-paced environment
• High attention to detail and accuracy
• Experience with EMR systems preferred

Travel Required: No.

Education: High School or better in Other or related field.

Experience: Medical office experience is preferred

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.