Music Hall VIP Host - House of Blues Cleveland

Music Hall VIP Host

Position: Music Hall VIP Host

Job Type: Part-Time

Schedule: Flexible, nights and weekends

Salary: Hourly plus commission

A Music Hall VIP Host will receive hourly pay plus commission based upon sales made, doing so by giving concert information, upselling VIP packages, and communicating with crew members and clients to ensure that guests always receive highly personalized services with the top tier standards to create unique and memorable concert experiences.

What This Role Will Do

• Maintain line of sight/atmosphere control by circulating through your work area during shift
• Follow House of Blues safety, health, and sanitation standards
• Assist other employees as needed
• Follow opening and closing procedures, checking out with manager on duty
• Adhere to all HOB policies and procedures
• Cash handling; bank procedures (cash pull/check out) and payment processing (on point of sales terminal) for both cash and/or credit transactions
• Required to occasionally work special events scheduled within the venue
• Sell Opera Boxes, bottle service and reserved stools in advance of every show and maintain monthly sales goal
• Be present at shows to upsell available VIP inventory to concert patrons
• Serve as a resource of information for VIP clients regarding their experience within the House of Blues venue, including concert times, available parking, etc.
• Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage, building strong relationships
• Coordinate operations on night of shows with Ops Director, servers, and security to execute nightly VIP setup
• Ensure guests are always receiving highly personal service

What This Person Will Bring

Required:

• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa
• Attention to detail
• Positive attitude
• Teamwork; work well with others, in a high-volume and sometimes stressful environment
• Keep a clean, well-groomed appearance
• Punctual attendance with a flexible schedule including nights and weekends
• Tolerance of all cultures, music, and art forms
• Working knowledge of high-end restaurant operations and/or VIP night club operations and high-end guest relations
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

Preferred:

• High School Diploma or equivalent
• Experience in a high volume, fast paced work environment
• Cash handling experience
• Point of Sales knowledge, preferably MICROS

Physical Demands/Working Environment

• Willing to commute to downtown area (discounted $7 parking available daily)
• Working environment is fast paced, can be hot, and/or loud
• Position requires extended periods of prolonged standing and/or working on your feet
• Must be able to lift or move up to 25 lbs. using proper lifting techniques

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.