General Manager

Job Description

Job Description

Projected opening end of 2026!

We are a lifestyle brand!

PRINCIPAL RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:

As a General Manager at Pura Vida Miami, your role encompasses a broad spectrum of duties pivotal to the operational success of our brand. The responsibilities outlined in this offer letter serve as a guideline and are inclusive, but not exhaustive:

• Motivate and direct team members to exceed customer expectations with fast and friendly service in clean surroundings.

• Oversee inventory management, labor allocation, and utilizes financial analysis to optimize restaurant performance.

• Handles daily ordering and invoicing at the store level.

• Provide training and mentorship for new employees and managers across all restaurant stations, leveraging team collaboration.

• Ensure strict adherence to food safety regulations.

• Uphold and reinforces all Pura Vida procedures and policies at the store level.

• Efficiently organizes, schedules, and supervises team member shifts.

• Maintain a strong floor presence to oversee and ensure exceptional customer service.

• Direct staff while on the floor to ensure smooth operations and address any issues promptly.

• Monitor and manage the expo station to guarantee timely and accurate food delivery to customers.

• Lead by example in providing exemplary customer service and addressing customer concerns effectively.

• Support recruitment, selection, hiring, and talent retention initiatives at the store.

• Recruits and develops talented employees, with an eye toward building organizational capacity and bench strength.

• Creates an environment that encourages innovation and development.  

REQUIREMENTS:

• 2+ years of management experience in the hospitality/restaurant industry. 

• College education is preferred, but not required.

• Hard-working, enthusiastic leader with strong communication, organizational & problem-solving skills.

• Friendly and professional demeanor with strong customer service skills.

• Ability to multitask in a fast paced, demanding environment.

• Passionate about health and wellness is a bonus.

• Must be able to frequently lift and or move up to 50 pounds.

• Bilingual proficiency (English and Spanish) is a plus.

• Advanced typing/basic knowledge of Excel and POS systems.

BENEFITS:

• Health & Wellness – Medical, Dental & Vision

• PTO

• Discounted Meals

• Growth Opportunities

• 401(k) Plan with Company Match

The general nature and level of work being performed by persons assigned to this job classification are contained in this job description.  This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role.  All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.  Management reserves the right to assign or reassign duties and responsibilities to the job at any time

Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.

Agency Disclaimer

We’ve got this covered! At Pura Vida Miami, our Talent Acquisition team leads all hiring efforts internally. We do not accept unsolicited resumes from agencies, we mean it. Any resumes sent our way without a signed agreement in place (including those sent directly to our team or hiring managers) will be considered property of Pura Vida Miami and we won’t be responsible for any fees. If you’re interested in partnering with us, reach out to our Talent team first. We’re happy to connect the right way!

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