Vocational Rehabilitation Assistant 1/2 (PCN 05-2137)

Vocational Rehabilitation Assistant

The Department of Labor and Workforce Development, Division of Vocational Rehabilitation, is recruiting for a Vocational Rehabilitation Assistant 1/2 located in Fairbanks! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 11/13.

What You Will Be Doing: The Vocational Rehabilitation Assistant (VRA) will be directly involved in assisting clients, including scheduling appointments and conducting in-office meetings. The VRA will solicit information from clients and maintain detailed records. Additionally, they will assist with the purchase of services and equipment for clients. The VRA will be required to maintain current knowledge on a wide variety of vocational rehabilitation services, including employment opportunities, medical resources, training/education opportunities and other rehabilitation-related subjects.

Our Mission, Values, and Culture: This individual is to provide paraprofessional administrative and technical support to counselors and evaluators by performing routine, on-going assignments which focus on carrying out substantive technical aspects of vocational rehabilitation services to individuals with disabilities. The mission of Vocational Rehabilitation is to assist individuals with disabilities in obtaining and maintaining competitive employment.

Benefits of Joining Our Team: You will be joining a small team with a big goal in helping Alaskans with disabilities obtain and maintain meaningful employment. You will have a direct impact in improving the lives of individuals in Fairbanks and the Northern region of Alaska. The working environment you can expect: This position is located in a busy yet quiet administrative office and operates during regular business hours (7:30am - 5:00pm Monday - Friday); flexibility is available within those hours in addition to the ability to telework at times. You will be working with a team of para-professional and professional staff helping Alaskans with disabilities obtain and maintain employment.

Who We Are Looking For: We are interested in candidates who possess some or all of the following position specific competencies: Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.

Minimum Qualifications: Vocational Rehabilitation Assistant Level 1: Any combination of education, training, and/or experience that provides the applicant with competencies in: Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Vocational Rehabilitation Assistant Level 2: Successful completion of a course of developmental training under a formally established Vocational Rehabilitation Assistant flexible staffing training plan with the State of Alaska; OR Any combination of education, training, and/or experience that provides the applicant with competencies in: Accountability: Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner. Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Listening: Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.