VIP Manager

Are you passionate about building high-value relationships and delivering premium, personalized experiences in a fast-paced iGaming environment? We’re seeking a VIP Manager to join our growing team in Fort Lee, NJ. This role is centered on managing and nurturing a portfolio of high-value players, executing tailored engagement strategies, and driving long-term loyalty and revenue growth. You’ll act as a trusted point of contact for VIP clients, combining relationship management with data-driven decision‑making to elevate the player experience. As a VIP Manager, you’ll be responsible for delivering a best‑in‑class, “white‑glove” experience to our most valuable players. You’ll collaborate cross‑functionally with CRM, Marketing, and Payments teams to ensure seamless service, while leveraging player insights to maximize engagement, retention, and lifetime value (LTV). What You’ll Do Buildandmaintainstrong,long-termrelationshipswithhigh-valueplayerstomaximizeretentionandLTV. Executetargetedretentionandreactivationcampaignstoreducechurnandincreaseengagement. CollaboratewithCRM,Marketing,andPaymentsteamstodelivertailoredbonuses,gifts,andexclusiveexperiences. EnsureallVIPinteractionscomplywithResponsibleGamingstandardsandNJDGEregulations. ActasanescalationpointforVIPconcerns,applyingstrongde‑escalationandproblem‑solvingskills. StayinformedoncompetitorVIPprogramsandindustrytrendstocontinuouslyenhanceofferings. 2+yearsofexperienceinVIPManagementorSeniorAccountManagementwithiniGamingorsportsbetting. StrongunderstandingoftheNewJerseiiGamingmarketandregulatorylandscape(NJDGE). Excellentinterpersonalandcommunicationskills,withexperiencemanaginghigh-profileclients. ExperiencewithCRMplatforms(e.g.,Salesforce,Optimove)andstrongExcelproficiency. AbilitytoworkonsiteinFortLee,NJ,withflexibilityforevenings,weekends,andpeaksportingevents. Backgroundinluxuryhospitality,customerrelationshipmanagement,orsimilarclient-facingrolesisaplus. Join a dynamic and fast‑growing iGaming team where your impact on VIP engagement and player experience will be highly visible. You’ll work in a collaborative, international environment with real opportunities for growth and career advancement. Perks Generous PTO, team celebrations, subsidized in‑office meals Culture High‑performance, collaborative, and growth‑oriented environment If you’re driven to deliver exceptional VIP experiences and thrive in a high‑energy, results‑focused setting, we’d love to hear from you. We process your personal data in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data during the recruitment process. Please review our Privacy Policy. By selecting "Acknowledge/Confirm," you confirm that you have read and understood our Privacy Policy. #J-18808-Ljbffr