Customer Service Clerk

Job Title

The purpose of this job is to perform immediate clerical work involving customer billing and accounts.

Essential Functions/Typical Tasks

The key responsibilities include:

• Preparing and sending invoices, purging and filing records, preparing reports, and monitoring accounts for delinquent status.
• Making payment arrangements with delinquent customers with realistic solutions.
• Responding to customer complaints and inquiries regarding utility bills and policies, services, collections, and connection and disconnection of service.
• Posting payments.
• Opening and closing utility accounts.
• Preparing adjustments for corrections and/or transfers.
• Preparing accounts receivable invoices and delinquent spreadsheets.
• Reviewing work orders and meter readings in accounts.
• Performing related work as required.

Knowledge, Skills, and Abilities

Thorough knowledge of utility billing terminology, methods, procedures, and equipment. General knowledge of standard office procedures, practices, and equipment. Ability to understand and follow oral and written directions. Ability to perform mathematical computations with speed and accuracy. Skilled in the use of a variety of data entry and office equipment and some typing. Ability to establish and maintain effective working relationships with associates and customers. Skilled in the operation of standard office and data entry equipment and software applications.

Education and Experience & Special Requirements

Requires High School diploma or GED equivalent, six (6) months of experience in customer service, billings, finance, bookkeeping; or an equivalent combination of education and experience.

The City of Elizabeth City provides outstanding compensation and benefits for its employees. To read more about the benefits, visit our City page.

This position requires a high school diploma or GED equivalent. Do you meet this minimum requirement? Yes or No.

After reading the job description, are you able to perform the essential functions of the position? Yes or No.

This position requires the use of Microsoft Excel. Do you have experience using Microsoft Excel? Yes or No.

This position requires a minimum of 1 year of experience in a customer service environment. Do you meet this requirement? Yes or No.

Do you have experience working on computers and data entry? Yes or No.

Are you currently an employee of the City of Elizabeth City? Yes or No.

This position requires a valid driver's license with an acceptable driving history. Do you meet this requirement? Yes or No.

* Required Question

Employer: CITY OF ELIZABETH CITY

Address: 302 E COLONIAL AVENUE Elizabeth City, North Carolina, 27909

Phone: View phone number on click.appcast.io

Website: