Facilities Maintenance Technician II

Job Description

Job Description

At Mid-Continent Public Library, we:

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Schedule: Standard shift is Monday -Friday 7:00 AM-3:30 PM. This role will have rotating on-call responsibilities for emergencies, and special programing events a few times a year

Position Overview

The Facilities Maintenance Technician II is responsible for completing fundamental facilities maintenance tasks as assigned in facilities throughout the library system as directed by the Facilities management team. Facilities Maintenance Tech II’s assist in supervising tasks assigned to less experienced Facilities Maintenance Technician I’s.

Essential Functions

• Completes work orders and routine maintenance assignments as directed
• Completes advanced skilled tasks under supervision of the Facilities Manager and Assistant Manager, Technician III, including but not limited to, following trades plumbing repairs, mechanical maintenance repairs and replacement, electrical wiring and lighting installation, inspections, minor repairs of concrete and flatwork, drywall repairs, painting, and patching, windows repairs, door locks and parking lots, building systems maintenance
• Works with Facilities Management team & Technician III to accomplish installation of Library shelving and moving branches, oversees contractor moving shelving, and furniture and library materials
• Performs intermediate skilled maintenance, repairs, and support for HVAC systems, fan motors, belts, filter changes, and washes out outside units
• Makes visual inspection of equipment, keeps records of issues with units, facility maintenance and repairs, and reports to Facilities Manager or Assistant Facilities Manager
• Delivers furniture or programing materials to the library for programming of library services, pick-up and delivery of parts, supplies, signage
• Assists with tasks under close supervision of the Facilities Maintenance, Assistant Manager, Technician III as directed, including but not limited to plumbing repair and maintenance, electrical wiring and systems inspection, installation, and repair
• Keeps records of repairs made according to Facilities Department practices, reporting all observed facility maintenance and repair needs to Facilities management.

Non-essential Functions

• Hardware installation to include wall hangings for bulletin boards, pictures, clocks, program signage
• Inventory of supplies, parts, filter materials, count shelving, or orders parts related to skilled trades as directed by Facilities Manager or Assistant Manager

Education and Experience

• High School Diploma/HiSet/GED Completion Required
• Associate degree Preferred
• Trade course certification Preferred
• 3 years trade work experience or intermediate knowledge Preferred
• HVAC, Electrical, Plumbing, or Carpentry knowledge Preferred
• Construction knowledge or technical school Preferred

Knowledge, Skills, and Abilities

All successful team members at MCPL should demonstrate:

• Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
• Ability to work effectively in a team environment.
• Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
• Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
• Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.

• Strong ability to follow instructions and work as part of a team.
• Reliable, punctual, and flexible with scheduling.
• Good communication skills and the ability to stay calm under pressure.
• Ability to work in a fast-paced environment and adapt to changing needs.

Additionally, this position requires:

• Job Knowledge
  • Advanced knowledge of performing preventative maintenance
  • Demonstrates advanced skills through communicating with the branches about service issues
  • Advanced knowledge of Library processes, offerings, and values (including) for communications with internal and external customers
  • Ability to adapt to the service needs of the library and start and stop work whenever necessary based upon priorities
• Technology including specific applications, hardware, and coding languages
  • Fundamental knowledge of Microsoft office and 365 applications, including Word and Outlook, must be able to use MS phone application
  • Demonstrates fundamental knowledge of technology and hardware applications and functions
  • Fundamental ability to access email account, clock in, make notes on Word, and use applications on cell phone
• Communication (reading, writing, speaking)
  • Demonstrates advanced skills in communicating with branches regarding service issues
  • Exhibit advanced communication skills, willingness to work well with internal and external customers
• Financial/Mathematical
  • Ability to perform basic math
  • Ability to inventory library shelves, parts, supplies and provide replacement cost estimates
• Teamwork
  • Fundamental knowledge of collaboration within departments and branches and the importance of problem-solving
  • Demonstrates fundamental skills working with other departments and vendors
  • Possesses the ability to maintain working relationships through department tasks, work orders and individual areas of responsibility
• Leadership
  • Advanced knowledge of the public library's mission and purpose, assign values to competing priorities, and knowledge of the quality of the work being conducted and created a standard
  • Possesses intermediate leadership skills to oversee contractors
  • Demonstrates intermediate skills working with the facilities department, contractors, and vendors
  • Ability to oversee vendors and Technician I to assist with department tasks, work orders and individual areas of responsibility
• Decision Making
  • Intermediate knowledge of department processes and procedures regarding points of contact for service-related issues
  • Demonstrates fundamental judgement and responsive action
  • Exhibits the ability to be accountable for reporting service issues to appropriate Leadership staff and vendors
• Customer Service
  • Intermediate knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, intermediate knowledge of the impact of decision-making on MCPL and other departments' impact
  • Intermediate knowledge of customer service skills with internal and external customers
  • Demonstrates intermediate customer service skills through professional and collaborative interactions with managers and coworkers
  • Ability to be adaptable to service workload and prioritize based upon the library’s programming needs

Age Requirement:

• Must be at least 18 years of age

Motor Vehicle Requirement

• Possesses a valid driver’s license and the ability to drive MCPL vehicle according to company policy

Work Environment

• (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public
• Use of special equipment, safety equipment and personal protective equipment (PPE), high noise level, shared office space

Essential physical abilities to be accomplished with or without reasonable accommodation are:

Daily (greater than 50% of the time)

• Standing (up to 1 hour at a time)
• Walking (even ground)

• Walking (variable surfaces)
• Lifting to 25 pounds

Frequently (up to 50% of the time)

• Standing (more than 1 hour at a time)
• Lifting 40+ pounds
• Sitting

• Pushing/Pulling 40+ pounds
• Bending/Stooping/Kneeling
• Reaching above shoulder
• Climbing stepstools/ladders
• Receiving Communication and Instructions (vision, reading, hearing)

• Conveying Communication and Instructions (Speaking, writing)
• Using computer data entry tools - keyboard, mouse, touchscreen, scanner

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.

This is a Bargaining Unit Position with CWA 6360

All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring accommodation should contact the Mid-Continent Public Library Human Resources Department at View phone number on ziprecruiter.com.

Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.