Automotive Service Advisor

Description:

At Goodwin's Motor Group, we've proudly served Maine drivers for over 90 years, building a reputation for exceptional customer service and a commitment to excellence. We are currently seeking a Service Advisor to join our team at our brand-new Mazda facility in Brunswick, Maine. This modern, state-of-the-art dealership provides an outstanding environment for both employees and customers, reflecting our continued investment in the future of our business and our people.

As part of our team, you'll enjoy working alongside experienced professionals in a positive, collaborative atmosphere with a loyal and growing customer base. We believe our employees are the foundation of our success, which is why we are committed to providing opportunities for professional growth, ongoing training, and long-term career development. If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career with a respected, family-owned dealership group, we'd love to hear from you.

What We Offer:

• $75,000 - $100,000 / year
• 90% employer paid Health Insurance
• Dental and Vision Insurance
• Pet Insurance
• Employer Paid Mental Health Services
• 401(k) Retirement Plan with 3% contribution from Company
• Up to 4 weeks Paid Time Off
• Paid Holidays
• Short-Term Fully Paid Disability
• Employee Purchasing Programs
• Career Advancement Opportunities

SUMMARY

To communicate vehicle maintenance and repair needs for our loyal customers in a professional and confident manner while ensuring that their needs and requests are met on every visit.

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Qualifications

• Minimum 1 year experience in a service advisory role is a plus but we will train the right person
• Knowledge of automobiles
• Excellent time management skills
• Positive attitude
• Team oriented and self-motivated
• Professional, well-groomed personal appearance
• High volume mentality
• CSI focused
• Accredited training in service advisor skills, customer satisfaction and quality control is a plus
• Clean driving record and valid driver's license
• xTime and Reynolds & Reynolds experience preferred

Goodwin Motor Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

Compensation details: 75000-100000 Yearly Salary

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