Senior Technical Writer

Senior Technical Writer Location: Charlotte, North Carolina (Onsite) Employment Type: Contract Contract Duration: 4 Months with possible extension Role Overview We are seeking a technical writer to transform how cybersecurity documentation is created, managed, and consumed. This role is instrumental in enabling self-service, improving developer experience, and powering AI-driven tools. You will work at the intersection of cybersecurity and AI-enabled knowledge management, helping to modernize documentation into a scalable and structured ecosystem. Key Responsibilities Consolidate, rationalize, and index existing help materials from platforms such as wikis, FAQs, and runbooks into a single source of truth. Design and implement a unified, structured documentation framework optimized for developers and application teams. Architect documentation and metadata to be AI-consumable, including semantic structuring and tagging to support AI tools and chatbots. Produce technical documentation, reference architectures, and reusable integration patterns across key enterprise platforms like identity, secrets management, and DevOps tooling. Enhance the self-service experience through improved documentation quality, centralized indexing, and clear usage guidance to reduce the burden on support teams. Required Qualifications Ability to create clear, structured documentation for complex systems such as IAM, APIs, and workflows. Experience with documentation structuring, including modular and reusable content, and information architecture. Experience consolidating content from various sources like Wikis (Confluence, SharePoint), Runbooks, SOPs, and FAQs. Understanding of metadata tagging, semantic structuring, and content chunking for AI readiness. Knowledge of Identity & Access Management (IAM), privileged access, secrets management, and access request workflows. Familiarity with Retrieval-Augmented Generation (RAG), chatbot knowledge grounding, and prompt optimization. Experience writing API documentation, integration guides, and developer onboarding materials. Ability to work effectively with engineers, security teams, and support teams to translate subject matter expertise into documentation. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. Apex Systems