Patient Intake Representative - Customer Service Part Time 7924

Patient Intake Representative - Customer Service Part Time

Location: Greenfield MA

Schedule: part time - M- F 8am - 1pm

Projected duration: 3 months

Job code: CVDJP00027924 requires Flu vaccine

Summary: The main function of a patient access representative is to act as the liaison between the organization and the customer/patient. They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.

Job Responsibilities:

• Act a liaison between company, the customer base and patients.
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting company products and services.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

Skills: Knowledge of Microsoft Office. Strong verbal and written communication. Courteous with strong customer service orientation. Understanding of medical terminology used in clinical setting.

Requirements: High school diploma or equivalent experience. Previous experience in customer service preferred. Bachelors degree preferred. 5-7 years of experience.