Management Analyst II

Job Title

The Department of City Planning ensures the highest quality of life for present and future generations by providing excellent planning and enforcement services emphasizing the development of safe, healthy and fun communities where people choose to live, work and play. The position is responsible for supporting departmental operations through comprehensive administrative coordination, system management, and records oversight. This role ensures the efficient functioning of the City's permitting system, facilitates interdepartmental communication, and provides essential support for projects, programs, and public information requests.

Essential Functions

Essential functions include but are not limited to:

• Manage the City's permitting system built on a Salesforce Platform by coordinating system development. Serves as a super admin for internal users (password resets, troubleshooting issues as they arise, putting in maintenance cases to the vendor, etc.). Serves as liaison for system needs such as building reports, letter templates and small system changes.
• Coordinates departmental response to FOIA requests, including providing information on permits and inspections, as requested.
• Solicits the assistance of various city personnel and consultants to accomplish project objectives, provide analysis, and develop documents consistent with project plans.
• Assist other staff with special projects, program issues and data management.
• Management of all records both digital and physical for the department.
• Maintain and supervise revenue activities for the department, including yearly budgeting activities.
• Performs administrative duties by answering telephone calls, maintaining files, ordering supplies, and other financial duties as assigned.
• Maintain the absolute confidentiality of all records and information.
• Additional responsibilities as required in a complex and changing work environment.

Knowledge, Skills, Abilities & Other Characteristics:

• Excellent interpersonal skills
• Solution oriented
• Self-motivated
• Honest and professional
• Salesforce experience a plus.
• Proficient in Microsoft Suite and advanced Excel skills.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent. Required:

• Three years experience in data analysis or related field, or an equivalent combination of education and experience.

Additional Information & Requirements

• Valid Driver's License required.
• Work Schedule: Monday thru Friday, 8:00 am to 4:30 pm