Assistant General Manager
Holiday Inn Resort, Wrightsville Beach
We are pleased to announce a wonderful opportunity for an Assistant General Manager .
What will you be doing most days?- Participate in sales calls and site visits with members of the sales team to acquire new business or close on business
- Review financial reports and statements and work to determine areas of concern and improve performance
- Coach and support hotel team members to effectively manage wages and controllable expenses
- Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
- Ensure service, technical skills, and other training occurs throughout the property
- Establish and maintain open, collaborative relationships with direct reports and entire team
- Establish a presence with team members on property and actively solicits team member feedback and utilize an "open door" policy
- Hire team members who demonstrate strong functional expertise, creativity, and leadership
- Observe service behaviors of team members and provides feedback to individuals and/or supervisors.
- Review comment cards, guest survey results, and other data to identify areas of improvement with team members
- Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
- Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
- Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
- Ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate
- Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members
- You have previous hotel management experience with a proven success in leadership of teams and guest service results
- You have prior experience with direct sales efforts producing at least 50% market mix of total revenues and overall strong financial knowledge
- You have a least a high school diploma with a college degree preferred
- You have a valid driver's license from the appropriate state
- You have exceptional time management and multitasking skills
- You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel
Vacancy posted 4 days ago
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