Shift Lead - Yorkville (78th St)

As a Shift Lead , you'll play a key role in maintaining quality, consistency, and team energy during your shifts. You're the right hand to the Coffee Shop Lead and the go-to support for baristas and cashiers. You lead by example, keep standards high, and make sure every shift runs like a well-pulled espresso shot-smooth, balanced, and full of good flavor.

This is a great step-up role for baristas looking to take on more leadership and responsibility in a fast-paced, coffee-loving environment.

Key Responsibilities:

• Quality Control
• Ensure drinks, food, and customer service consistently meet Birch Coffee's standards.
• Coach and support team members to deliver top-tier beverages and experiences.
• Regularly taste and evaluate drinks for quality and consistency.
• Leadership by Example
• Demonstrate expert barista skills and warm, welcoming customer service.
• Uphold company protocols (punctuality, dress code, service, etc.).
• Confidently open or close the store and guide the team through smooth transitions.
• Train and mentor new team members using company SOPs.
• Product Knowledge
• Understand coffee offerings, roasting dates, and storage best practices.
• Stay informed about food offerings and communicate allergen/ingredient info clearly.
• Maintain "First In, First Out" systems to reduce waste and ensure freshness.
• Communication
• Share updates on promos, products, or procedures with the team clearly and consistently.
• Offer kind, honest, and effective feedback to elevate team performance.
• Collaborate with your Coffee Shop Lead to ensure everyone is in the loop.

What We're Looking For:

• A passionate coffee lover who enjoys sharing knowledge and uplifting others.
• A team player and leader who leads with professionalism and warmth.
• An effective communicator who knows how to give feedback that's both kind and clear.
• A reliable presence on shift-someone your team can count on.
• Excited to grow into greater leadership opportunities within Birch Coffee.