People Operations Specialist

Overview

The People Operations Specialist has a pivotal role that supports the transformation of the People Department function by aiding in optimizing HR processes and supporting the Human Resource Information System (HRIS - UKG Ready), while also completing and maintaining various HR workflows and transactions. The role is designed to evolve from manual data entry tasks to more strategic and user-focused responsibilities. Working closely but not directly reporting to the Enterprise People Systems Administrator, this position plays a key role in ensuring the effective utilization of the HRIS, maintaining data integrity, and enhancing the employee experience through streamlined processes.

In addition to supporting the ongoing optimization of the HRIS, the People Operations Specialist will also collaborate on special projects aimed at automating routine tasks and improving operational efficiency. This role requires a blend of technical skills and a deep understanding of People Operations, as well as excellent problemsolving and communication abilities. The position offers a unique opportunity to be at the forefront of HR technological transformation, providing invaluable support to the Manager, People Operations, the broader HR team, and other business units.

This position is Hybrid. Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.

Responsibilities

Essential Functions:
Essential Functions
HRIS Implementation and Maintenance
• Support the Manager, People Operations in day to day maintenance of the HRIS, UKG Ready.
• Assist in migrating existing HR data and troubleshooting system errors
• Participate in regular system audits

Process Improvements
• Work with the Manager, People Operations to map existing HR processes for automation and/or self-service opportunities
• Support the People Operations Manager in conducting workflow analyses for HR-related processes
• Collaborate with People Partner team and People Managers to update or create SOPs based on new system functionalities

Transactional Changes and Data Management
• Validate automated transactional changes such as new hires, terminations, and promotions
• Perform mass data uploads under guidance and ensure compliance with data security and privacy guidelines

Analytics and Reporting
• Support key activities related to the enablement and knowledge sharing of HR Analytics tools and reporting capabilities as they are developed, such as job aides, knowledge base articles, etc.

Employee Support and Training
• Assist in developing content and resources for training People staff and end-users in UKG Ready, such as basic navigation, HR programs (performance evaluations, etc.).
• Provide first-level assistance to employees for self-service portals and other HRIS features

Project Coordination
• Assist in testing and QA processes for HRIS upgrades, optimization, and enhancements

Compliance and Governance
• Support the People Operations Manager in establishing governance protocols for HR tools and technologies

• Assist in documenting system configurations, change management processes, and audit trails
• Support other People team members (People Support Partners, People Strategic Partners, etc.) in reporting and data requirements related to other compliance requirements, such as EEO-4 reporting, Joint Commission Survey Audit Readiness, and HRSA compliance requirements
• Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization.

Knowledge, Skills and Abilities

• Human Resources concepts, practices, policies, and procedures
• HR Data compliance and governance
• Federal and state laws, rules, and regulations regarding benefit programs
• All Microsoft Office applications, including Word and PowerPoint
• HRIS/ATS systems and data management
• Providing exceptional customer service
• Excellent communication and collaboration abilities
• Working independently in a fast-paced, multi-task environment as well as part of a team
• Effective problem-solving techniques
• Strong analytical and problem-solving skills
• Be proactive, self-directed, and highly motivated
• Work in a self-directed, organized manner
• Multitask while maintaining a strong attention to detail and accuracy
• Present information in a consistent, organized, and accurate manner
• Maintain flexibility and quickly adapt to changing business needs and processes
• Develop and maintain effective working relationships across the organization at various levels, as well as with external customers
• Respond effectively to sensitive inquires or complaints
• Compile, organize, and analyze data
• Maintain confidentiality with sensitive information and data

Qualifications

Education:

• High School Diploma or equivalent (higher degree accepted) - Required
• Bachelor's Degree (higher degree accepted) in Human Resources, Business Administration, or related field. - Preferred

Experience:

• 2 years of experience in an HR Operations or a related role. - Required
• Specific experience processing HR workflow transactions within enterprise HRIS/ATS systems at scale, i.e., shared services process automation, self-service, etc. - Preferred

Licenses & Certifications:

• HRCI or SHRM - Preferred