Desktop Support Engineer

Job Title

Key Responsibilities:

• On-Site Support: Respond to client queries and provide on-site technical assistance.
• Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other hardware.
• Troubleshooting: Diagnose and resolve hardware and software issues.
• Installation and Configuration: Set up new hardware, software, and operating systems.
• Training and Assistance: Provide training and technical support to end-users.
• Documentation: Maintain records of issues and solutions in a ticketing system.
• Collaboration: Work with other IT professionals to ensure seamless support.