Customer Care Advocate

Excellus Health Plan Inc. in

Excellus Health Plan Inc. seeks a Customer Care Advocate to resolve inquiries via phone, in person, mail, email, and web chat, covering benefits, claims, and enrollment. The role emphasizes professional, timely service to improve member and provider satisfaction and retention. Spanish fluency is required for the B level. Responsibilities include handling complex inquiries, using multiple systems, and maintaining privacy in line with HIPAA and state regulations. #J-18808-Ljbffr

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Vacancy posted 2 days ago

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