Regional Account Manager

Position Summary The Regional Account Manager (RAM) is responsible for managing and leading account expectations and delivering insights and data. The RAM is expected to adhere to compliance guidelines as set by the client, and Credico, and will regularly communicate with the National Account Manager (NAM) to ensure alignment and best practices. They will effectively support business relationships, procedures, protocol, and initiatives, as coordinated by the client, internal teams at Credico, and the external vendors contracted under Credico. This role requires frequent travel for in-person client meetings (est. 60-70% of time) with remaining time completed remotely from home. Experience in Wireless or Telecommunications sales and/or customer service, is preferable but not required.

RESPONSIBILITIES

Monitors compliance and quality data on a continual basis and communicates trends and issues to assigned NAM. Provides guidance to external vendors following protocol and compliance points, as set by the client and Credico. Establishes and maintains business relationships with regional employees under the client, with internal teams at Credico, and with the external vendors to proactively support the account. Conducts in-person meetings to ensure that external vendors have access to all applicable training resources, initiatives, trends information, product knowledge, and protocol processes, as set by the client and Credico. Other duties as assigned, or as necessary, to support the overall business needs.

REQUIRED QUALIFICATIONS

Minimum 2 years of experience with direct customer support, direct sales, or direct client services. Available to travel for in-person meetings, a minimum of 15 business days per month. Proficiency in Microsoft 365. Proficiency in productive multi-tasking, problem solving, and escalation resolutions. Possess and execute with clear communication. Possess a tactical sense of urgency to effectively assist others. Possess and maintain business acumen. Be adaptable and organized when working in fast-paced scenarios. Be initiative-taking. Experienced, or eager to self-educate, in data collection and analysis.

WHAT WE OFFER

Discretionary Annual Bonus Competitive Paid Time Off (PTO) Policy + Sick Days Health, Dental & Vision Insurance 401(k) Matching Disability + Accident Coverage Company-Paid Life Insurance Learning Reimbursement Opportunities Employee Assistance Program (EAP) Telemedicine Services Charitable Donation Matching Identity Theft Protection Services For this role, the estimated base salary range is between $70,000 - $75,000 . The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. Credico is an equal opportunity employer, and we comply with all applicable federal, state, and local fair employment and human rights laws. In all of our business dealings, we strictly prohibit and do not tolerate discrimination against employees, vendors, contractors, job applicants or any other covered persons on the basis of any characteristic protected under relevant federal, state, or local law. If you need assistance or a reasonable accommodation to complete any part of the job application process, please reach out to us. #J-18808-Ljbffr Story Terrace Inc.