Quality Data Analyst

Quality Data AnalystImmediate need for a talented Quality Data Analyst. This is a 06+months contract opportunity with long-term potential and is located in Mountain View, CA (Remote).Key Responsibilities:Pull instances with long recovery times, review data, and work with cross-functional stakeholders and vendors to understand the root cause of each event.Summarize issues that arise across events and work with the team to implement fixes that drive continuous improvement.Work with vendors and cross-functional teams to understand where things went wrong in the end-to-end process.Support the preparation of key weekly reports and emails that go to executive audiences.Key Requirements and Technology Experience:Quality Assurance: 5 years of experience reviewing events against a scorecard and sharing areas of improvement.Data Analysis: 3 years of experience looking at dashboards to identify events with long recovery times and analyzing data to understand what led to long recovery times.Continuous Improvement: 3 years of experience understanding the main drivers of long recovery times and other systemic issues (e.g., process, technology, etc.), recommending solutions, and working with cross-functional teams to put solutions in place.Experience auditing a process rather than calls.The role does not require someone who performs quality audits of calls; it requires someone who can audit a process.This distinction is not always intuitive, but someone with a supply chain background might be helpful, as they can identify process inefficiencies.Experience with vendor management would be helpful, as the person will be working with vendors to fix issues.Ability to learn complex tooling.