Financial System Production Support Manager

Swoon is actively hiring a Financial Systems Production Support Manager to join the team! What your day-to-day will look like Lead, coach, and develop a team of production support analysts responsible for critical financial applications. Oversee the daily stability, availability, performance, and support of Hyperion, Prologue, Sage, and related finance systems. Manage major incidents by coordinating technical teams, prioritizing recovery efforts, minimizing downtime, and communicating updates to business leaders. Direct incident, problem, and change management activities, including root-cause analysis, corrective actions, and prevention of recurring issues. Ensure financial applications perform reliably during critical month-end, quarter-end, and year-end close and reporting periods. Partner with Finance, Technology, Risk, Compliance, Audit, and external vendors to resolve issues and meet governance and regulatory requirements. Improve application support through proactive monitoring, automation, operational metrics, documented procedures, and continuous process improvements. What’s Required / Technical Skills 8–12 years of experience in production or application support, including responsibility for business-critical financial systems. Previous experience working within a bank, with knowledge of banking operations, financial processes, regulatory requirements, and risk controls. Hands-on experience supporting Oracle Hyperion or Oracle EPM in a production environment; experience with Prologue, Sage, or similar finance platforms is preferred. Proven people-leadership experience, including managing production support professionals, assigning work, setting priorities, and developing team members. Strong knowledge of incident, problem, change, and major incident management, including root-cause analysis and corrective-action tracking. Experience supporting financial close, accounting, reporting, or regulatory processes, including month-end, quarter-end, and year-end activities. Strong stakeholder communication skills with the ability to explain technical issues, business impact, risk, and resolution status to Finance, Technology, Risk, Compliance, Audit, and senior leadership. What else you should know? Location – Chicago, IL 60606 Hybrid Role- 2-days a week on-site and 3 days work from home Work Authorization -US Citizen or Permanent Resident Only – C2C, C2H, and Visa sponsorship are not available at this time. #J-18808-Ljbffr Swoon