Order Fulfillment & Processing Specialist

Blue Nile is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a "Great Place to Work-Certified" company. Innovation and brilliance - two things that set us apart.

We are looking for an Order Fulfillment & Processing Specialist who will oversee a range of order processing tasks, including processing repairs, custom orders, and canceled orders. Additionally, the Order Fulfillment & Processing Specialist is responsible for managing and executing the end-to-end order fulfillment process with a high level of accuracy, efficiency, and accountability. This role requires a deeper understanding of order systems, inventory management, and cross-departmental coordination. The Specialist serves as a key point of support for resolving complex order issues, improving processes, and ensuring a seamless customer experience.

Responsibilities

• Oversee and manage the full order fulfillment cycle from receipt to completion
• Review, validate, and process complex and high-priority orders in internal systems
• Monitor order flow and proactively identify and resolve potential bottlenecks or delays
• Track outstanding orders and address issues to prevent procurement and fulfillment delays
• Identify, troubleshoot, and resolve order discrepancies, system errors, and fulfillment issues
• Monitor and respond to new messages within the order management system in a timely manners
• Review and process canceled orders, QC fails, Quick Fix, and HD orders
• Serve as an escalation point for order-related issues, providing timely and effective resolutions
• Partner closely with Customer Service, Production, Quality Assurance & Shipping to ensure seamless execution
• Coordinate the processing of repair requests and custom orders while maintaining service standards
• Support inventory accuracy through cycle counts, audits, and discrepancy resolution
• Maintain accurate and up-to-date records of order status and fulfillment activities
• Train and mentor Order Fulfillment Associates as needed
• Contribute to the development and continuous improvement of Standard Operating Procedures (SOPs)
• Prioritize urgent and high-value orders while maintaining precision, efficiency, and quality
• Maintain a clean, organized, and safe work environment in compliance with operational standards

Requirements

• Minimum of 1 year of prior experience in a order processing, customer service or complex order management role
• Strong attention to detail
• Works with a sense of urgency
• Clear communicator
• Intermediate Proficiency with Microsoft word, excel, and general computer fluency
• Strong problem solving and excellent at following directions
• 2-3 years of relevant experience preferred

Benefits

At Blue Nile, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:

• Paid Time Off
• Medical, Dental, Vision and Prescription Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Account | Health Savings Account
• Tuition Reimbursement
• Competitive Employee Discount
• Parental Leave
• Life Insurance

Hourly base pay: $21.00 - $23.00. Final pay rate shall be determined and is based on experience and qualifications.

At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.

Additional Information: Blue Nile is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law #LI-WK1