IT Help Desk / Technical Support Representative (MSP)

Job Description

Job Description

IT Help Desk / Technical Support Representative (MSP)

Do you enjoy solving technical problems and helping people, but feel like your current job is just about  closing tickets as fast as possible ?

Do you want to  learn new technologies, collaborate with experienced engineers, and actually grow your IT career ?

If so,  Praxis Computing would love to meet you.

Who We Are

Praxis Computing is a  Managed Service Provider (MSP)supporting small and mid-sized businesses with their IT infrastructure. Founded in 1992, our focus has always been the same:  exceptional customer service and a collaborative technical team.

Unlike many IT companies where technicians are siloed, our team works together daily, sharing knowledge and learning from each other. Many of our  senior engineers started in this role and grew with us.

What You'll Do

You'll provide help desk support for businesses using  Windows and macOS environments , helping users resolve technical issues and maintain their systems.

Typical responsibilities include:

• Troubleshooting hardware, software, and networking issues
• Providing support via phone, remote access, and occasionally on-site
• Maintaining and documenting support tickets
• Assisting with system maintenance and equipment installations
• Learning from and collaborating with senior engineers

Technologies You'll Work With

• Microsoft 365 / Cloud technologies
• Networking and security
• Virtualization
• Firewalls
• Video conferencing systems
• Virtual Desktop Infrastructure (VDI)
• Network storage
• VoIP systems

What We're Looking For

• Minimum 2 years IT support experience
• Strong troubleshooting ability
• Excellent customer service skills
• A positive, team-oriented attitude
• Curiosity and desire to  keep learning

Location

This position is  in-office in Culver City during training and then  hybrid  after with two days a week remote with occasional visits to client sites.

We believe mentorship, collaboration, and technical growth happen best when people work together. Our technicians regularly collaborate with engineers to solve complex problems and expand their skills.

Compensation & Benefits

• Competitive salary + bonus opportunities
• 401(k) plan
• Medical / Dental / Vision benefits
• Paid time off

Why Praxis?

At Praxis, you're part of a team that  learns, collaborates, and grows together.

Learn more:

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Work Location: Hybrid remote in Culver City, CA 90230