Patient Observer

Patient Care Support Companion (Patient Observer)

The role of the Patient Care Support (PCS) Companion (Patient Observer) is to provide constant safety observation of a patient identified to be at risk for causing unintentional or intentional injury to oneself or interfering with his/her/their care. Patients requiring a Care Companion (formerly called a sitter) could be confused, experiencing symptoms of drug/alcohol withdrawal, at a high risk for falling or at risk for elopement.

Schedules Available: 7am-3pm, 3pm-11pm, 11pm-7am

Candidates will need to be compliant with hospital occupational health guidelines

Responsibilities

The Patient Observer functions under the direction of VPNE in conjunction with the unit and clinical team overseeing the patient's stay. The Patient Observer/Companion is responsible for the care of the patient and in accordance with the individualized needs of the patient. Nursing care is provided to the patient by nursing staff.

• Performs patient observation as assigned
• Documents patients behavior using the appropriate form/tool
• Obtains appropriate information at the start of the shift in regard to care from Registered Nurse
• Patient conversation guidelines should be adhered to
• Monitors the safety of the patient and maintains safe environment as directed by the registered nurse for ex: maintains safety position in room when appropriate. (i.e., back to door) and keeps patients in sight at all times.
• Monitors patient for escalating behavior.
• Accompanies the patient to the bathroom and testing as needed.
• Demonstrates proficiency with the use of bed alarms.
• Patient's clothing and belongings will be placed in the patient's closet away from the patient.
• Demonstrates the skills and judgment necessary to provide direct care to patients under the direct supervision of licensed personnel.
• Observes and reports patient's status and needs to nurse.
• Remains on duty until relieved by oncoming coverage or Nurse discontinues coverage.

The Care Companion/Observer may be assigned to watch patients that are at risk for suicide.

A successful Care Companion/Patient Observer will have the following qualifications:

Years of Experience: Entry Level

Language Skills: Proficient in English both verbally and written

Experience: Previous service industry experience preferred along with the ability to perform:

• Safeguarding
• Safeguard the privacy and security of patient information. The team member complies with policies and procedures relating to VPNE and the hospital's privacy and security programs.
• Bring potential compliance issues to a manager, supervisor, director or VP.
• Patient and Family Centered Care
• Convey respect for values, preferences, and expressed needs of the patient and family.
• Communicate and collaborate effectively with patients, families to promote patient health and well-being.
• Culture
• Consider the individual needs of each person with whom they interact.
• Interact with sensitivity in the delivery of care/services of diverse populations as needed.
• Report to work in proper uniform as per departmental standards and/or hospital policy.
• All Clinical Patient Support team members will maintain a professional, courteous attitude toward patient, co–workers and all departments daily.
• Safety Awareness
• Foster a "Culture of Safety" through personal ownership and commitment to a safe environment.
• Demonstrate proper body mechanics in all functions.
• Understand individual role/responsibilities in the event of a hospital code. (e.g., Code Green, Code Red)
• Perform proper handwashing per CDC guidelines.
• Utilize appropriate communication to relay any identified patient or staff safety risks.
• Report patient status to incoming staff in respectful, professional manner.