Customer Service Dispatcher (Entry-Level)

Job Description

Job Description

Job Opportunity: Customer Service Dispatcher

Join a global organization with a strong local presence in Rochester! For decades, providing office solutions that go beyond print equipment, offering innovative, real-world print management strategies to reduce costs, secure documents, and minimize environmental impact. We're looking for driven individuals ready to contribute their best.

Details:

• Schedule: Monday-Friday, 8 AM-5 PM
• Pay: $17-18/ hour
• Full benefits upon permanent hire
• Great opportunity to start a career in office work

Role Summary:
As a Service Dispatcher, you'll play a key role in ensuring smooth operations by coordinating service technicians, resolving customer inquiries, and maintaining accurate records. You'll prioritize calls, handle escalations, and provide excellent customer support.

Key Responsibilities:

• Dispatch service technicians promptly, minimizing response times and ensuring efficiency.
• Document dispatch activities accurately using automated systems.
• Resolve customer service issues and escalate complex inquiries when needed.
• Maintain and update customer records; assist with billing and account inquiries.
• Expedite parts orders, process supply requests, and support contract administration.
• Handle customer calls with professionalism and provide timely resolutions.
• Perform additional responsibilities as assigned.

Qualifications:

• Experience: 3+ years in dispatch or customer service troubleshooting roles.
• Education: High School Diploma or equivalent.
• Skills:
• • Proficient in Microsoft Suite (Excel, Word).
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Self-motivated and detail-oriented.

Take the first step toward building your career in a supportive and dynamic work environment. Apply today!

TES Staffing is a regional staffing and HR services company. We work with Western NY's top companies to offer our applicants a wide variety of choices when looking for their next career opportunity. We will work with you to identify your strengths and try to match you up with the right job opening we have at that point in time. We look forward to working with you and cannot wait for you to create your future together!

Company Description

TES Staffing is a regional staffing and HR services company. We work with Western NY's top companies to offer our applicants a wide variety of choices when looking for their next career opportunity. We will work with you to identify your strengths and try to match you up with the right job opening we have at that point in time. We look forward to working with you and cannot wait for you to create your future together!