Restaurant Director of Customer Experience

Job Title: Director of Customer Experience

Location: Miami

Nationwide Company is looking for a National Director of Sales to join our team and drive growth within the hospitality industry!

Nationwide Company is committed to providing and delivering the highest level of cleaning management services to our valued clients, maintaining a clean atmosphere for your employees and guests is our number one priority . We know that no hospitality venue is the same; therefore Company offers a wide range of customized cleaning programs and pricing packages for restaurants and hotels of all sizes so that you never have to compromise on cleaning services. Our core business focuses on fully managed overnight cleaning of restaurants, hotels, clubs, etc., from front of house to back of house. Building trusted relationships established in integrity, reliability, transparency, and world class services are the foundation to our success. We take pride in our capabilities of delivering exceptional services and fulfilling our commitments in the pursuit of excellence.

Director of Sales is responsible for driving revenue growth by generating new business and building strong client relationships within the hospitality industry. This role focuses on promoting tailored janitorial service solutions that meet each client’s unique facility needs. Success requires a proactive, self-motivated professional with strong communication skills and a consultative sales approach.

We are a service-driven company focused on delivering high-quality solutions to hospitality clients. Our success is built on strong relationships, operational excellence, and a commitment to exceeding client expectations.

We’re seeking a motivated and results-driven sales professional who thrives on building relationships, generating new business, and closing deals. This role is ideal for someone who enjoys a mix of fieldwork, client interaction, and strategic selling.

You will play a key role in expanding our client base and driving revenue, so if you are energized by a fast-paced, target-driven environment, we want to hear from you.

Strong sales skills and industry knowledge are important—but the ability to build trust and deliver value to clients is what truly sets top performers apart.

Benefits:

• Competitive compensation with performance-based incentives
• Opportunity for career growth in a growing organization
• Dynamic and collaborative work environment
• Hands-on experience working with hospitality clients

Day in the Life:

• Identify, research, and target prospective clients within the hospitality sector
• Generate leads through cold calling, networking, in-person visits, and follow-ups
• Schedule and conduct client meetings, presentations, and site visits
• Build and maintain a strong and active sales pipeline
• Conduct on-site walkthroughs to assess client needs and recommend solutions
• Develop and deliver compelling proposals tailored to client needs
• Establish and maintain long-term relationships with decision-makers
• Collaborate with Operations to ensure service delivery meets expectations
• Gather and communicate client feedback to improve service quality
• Present and promote services aligned with client goals and industry standards
• Meet or exceed monthly and quarterly sales targets
• Negotiate contracts, pricing, and service agreements
• Partner with internal teams to ensure smooth onboarding of new clients
• Stay informed on industry trends, competitors, and market conditions
• Maintain accurate records of sales activities and pipeline in CRM systems
• Prepare regular reports, forecasts, and pipeline updates

Requirements:

• Hospitality Preference
• Strong prospecting, negotiation, and closing skills
• Excellent written and verbal communication abilities
• Ability to build trust and long-term relationships with clients
• Highly organized, self-motivated, and strong time management skills
• Proficiency in CRM systems, Microsoft Office, and digital sales tools
• Ability to work flexible hours, including evenings and weekends as needed