Veterinary Receptionist

Veterinary Receptionist

PEAK Veterinary Referral Center in Williston, VT is hiring a Veterinary Receptionist to join our Client Services team. As a Veterinary Receptionist, you'll be the first point of contact for clients, patients, and referring veterinarians while supporting our specialty and urgent care teams. This role is ideal for someone who enjoys helping people, thrives in a fast-paced animal hospital environment, and is passionate about creating a positive client experience during every interaction.

Compensation: $25$28/hour based on experience, skills, and knowledge

Part-Time Benefits:

• CSR Certificate Program + Free VetBloom access (RACE-approved CE)
• Uniform Allowance
• Veterinary Technician Education Discounts
• 16-Week VTNE Study Group
• Professional Development Assistance
• Employee Referral Bonuses + Employee Pet Discount
• 401(k) with employer match
• Employee Assistance Program

Schedule Responsibilities:

• Welcome clients and patients while creating a positive and compassionate first impression
• Educate clients and referring veterinarians about hospital services and specialty care offerings
• Schedule appointments across multiple specialty departments and urgent care services
• Answer incoming phone calls and emails with professionalism and empathy
• Coordinate appointment reminders, follow-up communications, and client outreach
• Accurately maintain patient records, client information, and medical documentation
• Collaborate with veterinarians, technicians, and support staff to ensure a seamless client experience
• Support daily front desk operations while managing multiple priorities efficiently

Qualifications:

• Previous customer service, reception, or client-facing experience required
• Veterinary reception or animal hospital experience preferred
• Exceptional communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Strong attention to detail and accuracy with records and scheduling
• Professional, compassionate, and client-focused approach
• Ability to adapt to changing priorities and unexpected situations
• Comfortable working collaboratively within a team-oriented environment
• Fluent English speaking and reading skills required

About PEAK Veterinary Referral Center:

PEAK is a 14,000-square-foot, state-of-the-art multi-specialty veterinary hospital providing care to pets throughout the region. Our specialty services include:

• Internal Medicine
• Surgery
• Oncology
• Radiology
• Behavior

We proudly serve pet owners and referring veterinarians throughout Vermont, northern New York, and New Hampshire. In 2021, we expanded our services with a seven-day-a-week Urgent Care department to support the non-critical medical needs of pets in the greater Burlington, Vermont area and beyond.

What You Can Expect at PEAK:

• An inclusive, welcoming, and supportive team culture
• Career development through mentorship and advanced training opportunities
• Exposure to high-quality medicine and diverse caseloads
• A collaborative environment where your ideas and contributions matter
• Access to Ethos Veterinary Health's industry-leading education and development programs

Surrounding Areas:

• Burlington, VT & South Burlington, VT
• Essex Junction, VT & Essex, VT
• Colchester, VT & Shelburne, VT
• Milton, VT & St. Albans, VT
• Richmond, VT & Waterbury, VT
• Montpelier, VT & Plattsburgh, NY

About Ethos Veterinary Health:

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us:

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.