Customer Service Rep I

Customer Service Rep I Job Category: Sales Full-Time On-site Lancaster, PA 17601, USA Description At Fenner Precision Polymers, a Michelin Group company, we're committed to delivering high-performance solutions that power critical applications across industries. Our culture is built on safety, innovation, continuous improvement, and a shared dedication to excellence. We value teamwork, adaptability, and a positive work environment where every employee plays a vital role in our success. At Fenner, you're more than just an employee, you're part of a global team that values your voice, supports your growth, and celebrates your contributions. We offer: Competitive pay with shift differentials and bonuses Day-one Medical, Dental, and Vision coverage 401(k) match immediately vested with the company 100% Paid Parental Leave Michelin Stock Purchase Program Michelin Tire Rebate Program Career Development in a Global Organization A Culture Built on Trust, Respect, and Empowerment Be part of a company that values your contribution and invests in your future As a key member of our Customer Service team, you will be responsible for supporting sales growth through customer engagement, order management, and lead follow-up, while delivering a high-quality customer experience. This role serves as a key point of contact for customers and internal stakeholders, ensuring efficient communication, accurate order processing, and timely follow-through. This position plays a critical role in supporting revenue growth, maintaining customer relationships, and driving operational excellence within Fenner's sales organization. Responsibilities Manage inbound customer inquiries, including requests for quotes, order status, and product information Develop and maintain strong relationships with customers to support retention and growth Provide timely and accurate quotes, pricing, and product information Support outside sales and sales managers with account management and follow-up Enter and manage customer orders, ensuring accuracy and completeness Coordinate with operations, supply chain, and customer service teams to ensure timely fulfillment Track orders and proactively communicate updates or issues to customers Resolve customer issues efficiently and professionally, escalating as needed Support lead qualification and follow-up activities to drive conversion Identify opportunities for upselling, cross-selling, and account expansion Maintain accurate and up-to-date activity within CRM systems Assist in pipeline tracking and reporting Partner cross-functionally with operations, engineering, and procurement teams to support customer needs Provide feedback on customer trends, product needs, and market insights Support process improvements to enhance efficiency and customer experience Contribute to sales initiatives, campaigns, and ongoing business development efforts We're seeking a team member who: 25 years of experience in inside sales, customer service, or related roles Experience in manufacturing or industrial environments preferred Strong ability to manage multiple priorities in a fast-paced environment Excellent communication and customer-facing skills Proficiency in CRM systems and Microsoft Office tools Strong attention to detail and organizational skills Key Competencies: Customer focus and relationship building Communication and collaboration Problem solving and critical thinking Sales and business acumen Time management and prioritization Adaptability and continuous improvement mindset Ready to take the next step in your career? Apply today and become part of a team that's manufacturing more than productswe're manufacturing a better future. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.