Customer Success Specialist (Remote - New York - California)

Customer Success Specialist (Remote - New York - California) Customer Success Specialist (Remote - New York - California) This position is posted by Jobgether on behalf of Greenfly. We are currently looking for a Customer Success Specialist in New York (USA) and California (USA). This role is ideal for a detail-oriented and proactive professional who thrives in a fast-paced, collaborative environment. The Customer Success Specialist will support enterprise clients in leveraging a SaaS platform to optimize their digital media workflows, enhance engagement, and achieve strategic objectives. This position requires strong technical aptitude, excellent communication, and the ability to manage multiple tasks simultaneously while providing top-tier support. Working closely with cross-functional teams, the specialist will contribute to customer satisfaction, streamline processes, and help scale customer success operations. This is a fully remote position with opportunities to collaborate in-office on occasion. Accountabilities Support lead Customer Success Managers in managing high-value strategic accounts Assist with the technical setup and maintenance of customers' platform experiences Triage and resolve customer inquiries, ensuring timely and effective solutions Collaborate with product and technical teams to deliver best-in-class customer experiences Develop and document internal best practices to enhance scalability and efficiency Track and monitor customer interactions to identify opportunities for improvement Contribute to process improvements and help optimize workflows across the Customer Success team Requirements 1+ years of experience in customer support or related roles in B2B SaaS Excellent multitasking and project management skills Exceptional written and verbal communication abilities Strong problem-solving skills with an organized, methodical approach Ability to ramp quickly in a fast-paced, startup environment Proactive and intentional approach to customer engagement Proficiency with G-Suite, CRM tools (Salesforce, Totango, Hubspot), Zendesk, Atlassian (Jira, Confluence), Canva, and similar SaaS platforms Flexible schedule to provide customer coverage as needed Experience working in a startup or high-growth environment is a plus Benefits Hourly rate: $18-$22/hour Stock options Comprehensive benefits package Fully remote work in New York and Los Angeles metro areas Occasional visits to Santa Monica, California HQ or New York sales office Opportunities for professional growth and skill development Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job's core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Customer Service Industries Non-profit Organizations and Primary and Secondary Education Referrals increase your chances of interviewing at Jobgether by 2x Get notified about new Customer Success Specialist jobs in California, United States . United States $80,000.00-$110,000.00 3 weeks ago Remote Customer Success Associate - $60k-$80k (FinTech) San Francisco, CA $22.00-$23.00 20 minutes ago California, United States $22.00-$23.00 2 weeks ago San Francisco, CA $22.00-$23.00 20 minutes ago California, United States $22.00-$23.00 5 days ago San Francisco Bay Area $60,000.00-$70,000.00 18 hours ago California, United States $28.00-$30.00 1 week ago United States $118,400.00-$162,700.00 2 weeks ago California, United States $55,000.00-$110,000.00 4 months ago Customer Success Manager - India (Remote) Los Angeles, CA $70,500.00-$70,500.00 3 weeks ago Customer Success Manager- US/Canada (Remote) Customer Success Manager, Enterprise Accounts California, United States $75,000.00-$100,000.00 1 month ago Los Angeles, CA $70,000.00-$80,000.00 1 month ago Hayward, CA $60,000.00-$80,000.00 3 weeks ago Customer Success Manager (Remote - California) California, United States $150,000.00-$200,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Jobgether