Driver Support Specialist

Job Description

Job Description

Description

ONLY LOCAL APPLICANTS WILL BE CONSIDERED  

Witte Bros. Exchange, Inc. is a privately held, asset-based transportation and warehousing company leading the way in delivering nationwide frozen LTL (Less Than Truckload) food products based in Troy, MO.  Our company is a place where you can utilize your unique talents and be successful. We believe that our winning culture is the product of living our core values, which are:

• We Drive Improvement
• We Do the Right Thing
• We Win Together
• We Own It 

Job description:  

We are seeking a full-time, on-site Driver Support Specialist. Some night and weekend shift coverage as needed.   

As a Driver Support Specialist, you will coordinate, manage, and dispatch the schedules of our over-the-road truck driving team to ensure products and goods are picked up and delivered in a timely manner. 

You will play an integral role in balancing driver pay, home time, safety, and retention. 

Logistics is an exciting and ever-changing world. A successful candidate will have a curiosity to learn, possess a growth mindset both personally and professionally, and dominate at multitasking. 

If you have a “work ahead, problem-solving” mentality, this is the perfect career for you! 

Responsibilities:

• Coordinate loads and dispatch drivers.
• Review logs and ensure our drivers adhere to DOT regulations. 
• Coach drivers in various areas to ensure their safety and career development. 
• Identify and solve potential, current, and ongoing driver-related issues.  
• Communicate information to drivers and document calls. 
• Develop professional relationships with drivers to increase retention.

­Skills:

• Superior written and verbal communication skills to clearly relay information to all involved parties. 
• Technology skills, particularly in transportation management software and applications. 
• Ability to stay calm in fast-paced situations. 
• Ability to type 40+WPM. 
• Knowledge of military time preferred.
• General math skills.
• Critical thinking. 
• Empathetic and compassionate. 

Qualifications:

Experience or Training Required:

• Minimum of two years of experience in customer service or a call center environment.  
• 1-3 years of industry experience preferred, but not required. 
• Associate or bachelor’s degree in a business-related field preferred, but not required.