BDC Representative

BDC Representative

The BDC Representative role is instrumental to our store's day-to-day operations, responsible for top notch customer experience and product knowledge. We want a candidate that is an expert in customer service and willing to learn and be coached! This will be a hands-on position and candidate will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention.

We Offer:

• $50,000 - $70,000 OTE
• Paid Training Program
• Immediate impact quick on-boarding
• Major Medical & Dental Insurance
• 401 K w/ Employer Match
• Paid Vacation
• Employee discounts on vehicles and more
• Monthly employee recognition
• 5-day work week, closed on Sundays
• Opportunity to grow and advance!

Responsibilities:

• Provide top notch customer service tracked by manufacturer CSI
• Complete manufacturer training to stay certified
• Ensure proper follow up of all prospective buyers by monitoring a CRM system
• Establish lead follow up processes
• Ensure daily CRM tasks are complete
• Manage and complete follow up for customer manifest lists

Qualifications:

• Must be open to learning and being coached
• High ethical standards and strong attention to details
• Excellent customer service, communication, and decision-making skills
• Computer proficient and good work ethic
• Must be good on the phone and willing to make a lot of calls
• Able to prioritize tasks and have good time management skills
• Most importantly must be a team player with a good attitude and cant be afraid to smile!
• Valid driver's license